Upbring Careers

Regional Intake Specialist

Job ID
2017-2717
US-TX-Dallas
Type
Regular Full-Time
Shift/Hours
1st Shift
# of Openings Remaining
1

Overview

Upbring, the new Lutheran Social Services of the South, is a 135 year-old nonprofit organization with a rich legacy of serving vulnerable people across Texas. Its mission is to break the cycle of child abuse by empowering children, families and communities. Upbring serves more than 30,000 people annually and provides innovative programs and services for children including foster care, adoption, education, residential treatment and community services. For more information, visit Upbring.org.

Responsibilities

The Regional Intake Specialist is responsible for researching, prospecting, and cultivating a network of foster care parents and community partners to aid in the placement and/or adoption of foster care children in the Foster in Texas (FIT) program.

 

Essential duties

  • Gather information from research and referral agencies to identify potential foster care parents and determine eligibility and potential match
  • Review and assess initial intake information to effectively respond to prospective parents and families
  • Manage the intake process from initial contact to placement; follow-up as needed
  • Review all submitted paperwork and ensure all intake paperwork has been received and has been properly signed and/or notarized
  • Respond to inquiries from prospective parents, partner agencies, and internal staff about the intake process, eligibility requirements, and placement and post-placement process
  • Assist management staff with the development, management, and evaluation of recruitment and marketing plans, materials, and campaigns that recruit foster parents
  • Participate in recruiting efforts to ensure an adequate pool of certified homes are available to meet diverse needs or emergency placement of foster children
  • Research, identify, and cultivate an active network of foster parents
  • Record and maintain information and statistics necessary to measure the effectiveness of recruitment efforts
  • Provide technical support for foster parents using online applications and resources; assist foster parents with the application process and completion
  • Provide prospective parents and families with appropriate resources and referrals in a timely manner
  • Mail application packets to prospective families when needed
  • Assist with the coordination and scheduling of new foster parent orientation; communicate schedule with new foster parents
  • Participate in the evaluation and assessment of applicant foster parents, families, and homes by reviewing applications, references, medical and background clearances, and other placement and licensing requirements
  • Assist the staff with matching certified foster parents/families with children in need of placement; initiate specialized recruitment efforts to meet unusual needs for a specific child
  • Participate in training for new foster parents and families
  • Maintain records and reports in accordance with Agency, regulatory, and licensing standards; ensure all documentation well written and concise and has been completed and submitted in the appropriate format (spreadsheets, database)
  • Assist staff with identifying and creating partnerships with other community agencies; establish and maintain relationships to aid in collaboration of recruitment and placement efforts
  • Cross train and provide back-up support to other staff as it relates to the recruitment and intake process
  • Other duties and special projects as assigned

Working Relationships

  • Participate in collaborate efforts and activities with the Foster Care and Adoption teams, community and partner agencies to ensure all foster care children, parents, and families are receiving the quality of services needed to meet their needs
  • Develop and maintain positive and strong working relationships with the Foster Care and Adoption teams and foster care parents and families, while maintaining professional and ethical boundaries at all times.
  • Work as team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices.

Qualifications

Minimum qualifications

  • Bachelor’s degree in Social Work, Counseling, Psychology, Social Services, or closely related field
  • 1 year relevant experience
  • Strong organizational and time management skills with the ability to meet deadlines and prioritize competing tasks/projects
  • Strong customer service skills; respond to telephone and in-person inquiries in a pleasant and professional manner
  • Ability to work independently and within a group
  • Demonstrate ability to effectively resolve conflict, de-escalate situations, and problem solve
  • Strong people and interpersonal skills with the ability to interact and work with diverse groups of people
  • Proficient in Microsoft Word, Excel, and Outlook

 

The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. This position may require frequent walking and sitting and standing for long periods of time. There may be a need to lift, move, or carry up to 50lbs. with or without assistance.

The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer.

 

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