Upbring Careers

Case Manager

Job ID
US-TX-Corpus Christi
Regular Full-Time
1st Shift
# of Openings Remaining


Upbring, the new Lutheran Social Services of the South, is a 135 year-old nonprofit organization with a rich legacy of serving vulnerable people across Texas. Its mission is to break the cycle of child abuse by empowering children, families and communities. Upbring serves more than 30,000 people annually and provides innovative programs and services for children including foster care, adoption, education, residential treatment and community services. For more information, visit Upbring.org.


The Case Manager is responsible for managing and monitoring an assigned caseload of clients by providing comprehensive case management services to clients by completing a home study and providing post release supervision, serve as a resource to the client and the placement family, and act as a liaison between the HHCS and the referring shelter provide according to Agency and licensing standards and federal, state, and local regulatory and funding requirements. This position works closely and in partnership with HHCS in terms of program services, compliance, and record keeping.


Essential duties

Home Study

  • Complete home study assessment upon receipt of a home study referral from Heartland Human Care Services (HHCS)
  • Work closely with HHCS and the shelter provider to initiate contact with client and related parties
  • Notify HHCS when a background check of household members over the age of 18 has not been completed; coordinate background check process with HHCS
  • Complete all required paperwork and forms to initiate the home study
  • Initiate the Home Study Checklist to track case progress throughout the Home Study process
  • Complete Home Study within 10 days of accepting the referral
  • Accurately complete case notes for each client using designated forms and ensure they are completed in a timely manner and meet program requirements

Post Release Services

  • Complete all requirement paperwork needed to initiate post release services for each client
  • Schedule home visits with clients on a monthly, annual, or as-needed to ensure the safety and well-being of the client
  • Meet with client to review post placement progress; accurately document case file with progress and/or changes
  • Report any serious or significant incidents to the appropriate staff in a timely manner
  • Prepare and maintain case files, records, and/or logs on all assigned clients and ensure they are complete and accurate
  • Serve as a liaison between residents and their families and service providers, as needed
  • Respond to client concerns in a timely manner
  • Complete requested or required reports based on client progress, caseload, or compliance per the established deadline
  • Obtain needed information and complete regular reports regarding client progress

Working Relationships

  • Work closely with HHCS and other service providers to ensure clients are receiving the quality of care and case management services needed and the program services are meeting its established goals and objectives.
  • Work closely with clients and families to build a positive rapport, while maintaining ethical boundaries at all times.
  • Work as part of team and show professionalism at all times by modeling and demonstrating positive working relationships and attitude.



Minimum qualifications

  • Bachelor’s degree in Social Work, Psychology, Sociology, Social Services, Behavioral Services, or closely related field
  • 1 year experience in child welfare, family preservation, foster care/adoption, or closely related
  • Knowledge of psychological theory, methods, and ethics
  • Ability to establish rapport, trust, and boundaries with clients
  • Strong writing skills with the ability to properly and accurate document client care and progress
  • Ability to follow instructions and work independently with minimum supervision
  • Strong organizational and time management skills with the ability to meet deadlines and manage a diverse caseload
  • Strong interpersonal skills with the ability to apply compassion and empathy, while dealing with stressful and difficult situations
  • Proficiency with Microsoft Office (Word, Excel, and Outlook)
  • Background clearance that includes State Child Abuse and Neglect and criminal background check
  • Bilingual in Spanish (due to service population and area)

Preferred Qualifications

  • Master’s degree in Social Work, Psychology, Sociology, Social Services, Behavioral Services, or closely related field LMSW, LCSW


The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to 25lbs. with or without assistance, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus. This position requires sitting and viewing and using a computer for long periods of time and frequent walking. This position requires travel within an assigned geographic area.


The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer.





Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed