Upbring Careers

Shelter Unit Manager - ORR

Job ID
Regular Full-Time
1st Shift
# of Openings Remaining


Upbring, the new Lutheran Social Services of the South, is a 135 year-old nonprofit organization with a rich legacy of serving vulnerable people across Texas. Its mission is to break the cycle of child abuse by empowering children, families and communities. Upbring serves more than 30,000 people annually and provides innovative programs and services for children including foster care, adoption, education, residential treatment and community services. For more information, visit Upbring.org.


General Description:     

The Shelter Unit Manager for Office of Refugee Resettlement (ORR) is responsible for providing a safe, structured, environment that meets the needs of the Unaccompanied Alien Children (UAC) while maintaining professional and acceptable boundaries at all times. Provide overall supervision of direct care aspects of the Division of Children's Services (DCS)/Office of Refugee Resettlement (ORR) programs.


Essential Functions:

General :

  • Coordinate direct care services throughout the program.
  • Provide on-going training and supervision to Shift Supervisors, direct care staff and new employees.
  • Attend the regularly scheduled Manager's meeting.
  • Serve as liaison between Agency staff and community programs involved in children's service plans.
  • Ensure the safety of residents and co-workers.
  • Immediately contact Assistant Program Director on containments, runaways or serious incidents.
  • Ensure adequate coverage for your shift. Receive shift change and check living unit. Orient new shift staff to living unit and notify the Assistant Program Director about inadequate coverage, if necessary.
  • Coordinate, delegate and monitor various duties throughout the shift.
  • Communicate with staff and supervisors on other living units and utilize resources such as backup coverage, activities off campus, etc.
  • Coordinate and approve breaks for staff during shift.
  • Notify Program Director if coverage for the on-coming shift is needed, never leaving unit out of ratio.
  • Review shift change duties with staff at every shift change.
  • Document all physical containments, escorts, transports, runaways, and/or staff or resident injuries on appropriate incident reports.
  • Ensure individual structures are carried out (i.e. A.W.O.L., room restrictions, shutdowns, etc.).
  • Supervise recreational staff and recreational activities.
  • Ensure groups, quiet times, wake-ups and bed-times are all carried out at appropriate times.
  • Keep living unit (living rooms, bedrooms, bathrooms, etc.) clean and orderly.
  • Solicit and give constructive feedback to co-workers concerning work habits, communication and safety habits.
  • Assist with the intake process and complete inventories of residents' personal belongings.
  • Transport residents using Agency vehicles.
  • Ensure proper medication is dispensed and documented on night and weekend shifts.
  • Mentor and assist new hires and coworkers during general observation training period. Report progress to Assistant Program Director.
  • Some driving required.

Additional Functions:

  • Perform other duties as directed.



  • High school diploma or GED required and a minimum of one (1) year employment experience in the child welfare field working with children and/or adolescents in a social services setting.
  • Knowledge and understanding of Supervisory and Management practices.
  • Ability to communicate effectively (writing/verbally) in English and Spanish languages required.
  • Possess maturity, sense of confidence and emotional stability.
  • Ability to train effectively.
  • Ability to set and enforce behavioral limits.
  • Excellent communication skills.
  • Knowledge of human behavior and development preferred.
  • Possess sensitivity to the service population's cultural and socio-economic characteristics.
  • Ability to establish a respectful relationship with persons served in order to help them gain skills and confidence.
  • Ability to work collaboratively with other staff members, service providers and professionals.
  • Capacity to maintain a helping role and to intervene appropriately in order to meet service goals.
  • Value a nurturing family as the ideal environment for a person.
  • Demonstrate a commitment to empowering others to solve their own problems.
  • Demonstrate a conviction about the capacity of people to grow and change.
  • Ability to function independently and in a team setting.
  • Ability to accomplish multiple tasks during shift of duty requiring stooping, bending, and lifting.
  • Ability to lift 120 pounds safely with assistance.
  • Must be able to successfully complete SAMA Training (Alternatives to Managing Aggression)
  • Ability to safely accomplish, with or without assistance, physically and emotionally demanding containment of a client, when necessary, using proper techniques.
  • Possess a valid driver's license and have an excellent driving record.
  • This position is classified as "Essential Personnel" and will be required to evacuate with the facility during times of emergency situations.
  • Have a commitment to the purpose, objectives, and goals of the Agency.


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