Upbring Careers

ORR Lead Case Manager

Job ID
US-TX-Corpus Christi
Regular Full-Time
1st Shift
# of Openings Remaining


Upbring, the new Lutheran Social Services of the South, is a 135 year-old nonprofit organization with a rich legacy of serving vulnerable people across Texas. Its mission is to break the cycle of child abuse by empowering children, families and communities. Upbring serves more than 30,000 people annually and provides innovative programs and services for children including foster care, adoption, education, residential treatment and community services. For more information, visit Upbring.org.


The Lead Case Manager has the overall responsibility of developing and managing the implementation of case management operational policies and procedures and case management services of Unaccompanied Alien Children (UAC) in accordance to Agency policies, licensing and funding standards and requirements, and other federal, state, and local regulatory requirements.  This position will carry an active caseload.


Essential duties

  • Review and monitor the intake/eligibility, verification, assessment, and approval process for incoming UAC; assist with the interviewing of UAC to determine eligibility, conduct needs assessment, and obtain pertinent information to assist in the delivery of program services
  • Work closely with the clinical and interdisciplinary teams to develop, monitor, manage, and evaluate individual treatment and behavior plans
  • Coordinate and oversee each UAC’s individual treatment and behavior plans,
  • Oversee and manage family or sponsor reunification for UAC
  • Ensure and monitor the completion of the all necessary paperwork and documentation within 72 hours of UAC placement
  • Ensure and monitor the completion of the Individual Service Plan (ISP) and assessment within 7 days of UAC placement
  • Review the completion and accuracy of placement packets
  • Respond to escalated issues and concerns raised by a UAC and/or foster parents and families within a timely manner
  • Maintain an active caseload and provide case management services that meet the needs of the UAC and is in accordance to Agency policies, licensing and funding standards and requirements, and other federal, state, and local regulatory requirements
  • Maintain systems and processes for required statistical data and reports; complete weekly, monthly, quarterly, and annual reports to meet Agency requirements, licensing and funding standards and guidelines, and other regulatory requirements
  • Ensure all case management services, case files, and service plan outcomes meet licensing standards and will successfully pass auditing guidelines; complete, maintain, and review case files and records, including, but not limited to official documents, relevant and required information in accordance to licensing and funding standards and requirements and other regulatory requirements
  • Verify and ensure case management staff is conducting bi-monthly home visits for assigned caseload to assess UAC’s mental, emotional, and social well-being
  • Provide oversight and guidance for the case management team as it relates to best practices, problem and conflict resolution, and referral services as it relates to providing the highest level of case management services to UAC; serve as an advocate and liaison for the UAC; build and maintain positive working relationships with UAC service providers, family, and interdisciplinary team
  • Assist with the evacuation of UAC in an emergency or natural disaster
  • Provide on-call and back-up services as needed
  • Other duties and special projects as assigned

Staff Management and Development

  • Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance and ensure established program goals and service delivery is achieved at the highest quality level; provide ongoing support and coaching to all direct report to ensure the facility is operating effectively and efficiently in accordance to established programs goals and objectives
  • Work closely with management team to interview, hire; arrange for external training and provide and/or coordinate in-service training for staff development
  • Maintain an appropriate staffing level to ensure the needs of the residents, ratio standards, program goals are being met; work closely with management team to create and maintain work schedules to meet staffing and ratio needs for each shift
  • Regularly review employee performance and provide supportive feedback
  • Complete, conduct, and submit the 90-day and annual performance evaluations per established completion date

Working Relationships

  • Work closely with case management staff, interdisciplinary teams, and other program service providers to ensure UAC are receiving the full scope of available program services and resources in order to meet Individual Service Plans (ISP).
  • Work closely with Program Director and other service providers to ensure UAC are receiving the quality of care and case management services needed and the program services are meeting its established goals and objectives.
  • Work closely with UAC to build trust and a positive rapport, while maintaining ethical boundaries at all times.
  • Work as team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflect positively on the Agency and is consistent with Agency policies and practices.



Minimum qualifications

  • Bachelor’s degree in Social Work, Counseling, Psychology, Social Services, or closely related field
  • 5 years pervious case management experience
  • Strong working knowledge of motivational interviewing
  • Ability to establish rapport, trust, and boundaries with children, parents, and families
  • Strong interpersonal and people skills with the ability to work and interact with diverse groups of people
  • The ability to apply compassion and empathy, while dealing with stressful and difficult situations
  • The ability to work independently and collaboratively within a group
  • Excellent writing skills with the ability to write in a detailed and concise manner; writing free of grammatical errors
  • Strong and effective communication (verbal) skills with the ability to clearly communicate thoughts and provide instruction
  • Strong organizational and time management skills with the ability to manage a heavy caseload and meet deadlines
  • Proficient in Microsoft Word, Excel, and Outlook
  • Bilingual (English and Spanish based on service area and service population)

Preferred Qualifications

  • Master’s degree in Social Work, Counseling, Psychology, Social Services, or closely related field
  • 1 year supervisory or management experience
  • Experience working with child welfare or other disadvantaged populations


The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. This position will require continuous viewing of a computer screen, sitting and standing for long periods of time and frequent walking. This position may require the moving, lifting, carrying, or shifting of items up to 50lbs. with or without reasonable accommodations.



The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer.




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