Upbring Careers

  • Program Director for ORR

    Job ID
    US-TX-Corpus Christi
    Regular Full-Time
    1st Shift
    # of Openings Remaining
  • Overview

    Upbring, the new Lutheran Social Services of the South, is a 135-year-old nonprofit organization with a rich legacy of serving vulnerable people across Texas. Its mission is to break the cycle of child abuse by empowering children, families and communities. Upbring serves more than 30,000 people annually and provides innovative programs and services for children including foster care, adoption, education, residential treatment and community services. For more information, visit Upbring.org.


    The Program Director is responsible for establishing and directing all aspects of program activities and services to meet the social, emotional, physical, psychological, and mental health well-being of the Unaccompanied Children (UC) for the Office of Refugee Resettlement (ORR) or ORR Transitional Foster Care (TFC). The Program Director is responsible for regularly exercising discretion and sound judgment when directing, supervising, and overseeing the social service activities in accordance to Agency and licensing standards and other federal, state, and local regulatory requirements.


    Essential duties

    • Provide oversight and leadership of all program services and activities required to meet Agency and licensing standards and resident’s Individual Service Plans (ISP)
    • Conduct referral and placement staff meetings
    • Ensure staff adheres to procedures and practices to maintain resident confidentiality
    • Ensure regular and ongoing communication is delivered to direct care staff related to program goals, services, and issues related to UAC treatment, including but not limited to changes and updates
    • Oversee the accurate and timely completion of incident reports, facilitate regular and ongoing incident review meetings on a program level and participate in program-wide (facility-wide) safety review committee
    • Regularly review the well-being and safety of the residents; responsible for review and reporting of the nature, severity, and frequency of risks
    • Take the lead on the Continuous Quality Improvement (CQI) Program for UAC care and treatment
    • Work closely with the Sr. Program Director in developing and enforcing policies and procedures in accordance to Agency and licensing standards and contract and funding requirements
    • Work in collaboration with interdisciplinary and treatment teams to develop, implement, and evaluate UAC behavior and treatment plans
    • Monitor, review, and make recommendations for program activity improvements to ensure individual and group activities are developed and implemented to meet resident needs determined by their Individual Service Plan (ISP)
    • Assist in the preparation of program audits, assuring adherence to Agency and licensing standards and contractual and funding agreements
    • Oversee and monitor case records and files and other forms of documentation to ensure all internal and external reporting standards and requirements are met; ensure all program staff is aware and adheres to the proper documentation procedures for case records and files and other forms of documentation
    • Complete weekly, monthly, quarterly, and year-end reports to meet both internal and external program requirements in a timely manner
    • Provide support and intervention in crisis situations using established Agency policies and resident care philosophy
    • Actively participate in the safe and orderly evacuation of UAC and staff during an emergency drill and mandated disaster; serve as a member of the management team assisting with evacuation of UAC and staff
    • Create and actively participate in the on-call rotation schedule; perform duties to meet ratio requirements
    • Maintain an active presence throughout the facility to ensure Agency policies, resident needs, and licensing standards are being met; monitor service delivery and make recommendations for improvement


    • staff development and management
    • Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance and ensure established program goals and service delivery is achieved at the highest quality level; provide ongoing support and coaching to all direct report to ensure the facility is operating effectively and efficiently in accordance to established programs and services
    • Work closely with management team to interview, hire; arrange for external training and provide and/or coordinate in-service training for staff development
    • Maintain an appropriate staffing level to ensure the needs of the residents, ratio standards, program goals are being met; work closely with management team to create and maintain work schedules to meet staffing and ratio needs for each shift
    • Regularly review employee performance and provide supportive feedback
    • Complete, conduct, and submit the 90-day and annual evaluations per established completion date

    Working Relationships

    • Assist with the collaborative efforts and activities with the interdisciplinary and treatment teams to ensure all UAC are receiving the quality of services needed to meet their individual treatment and behavior plans.
    • Build and maintain cooperative working relationships with management, program staff, inter-disciplinary teams, volunteers, and service providers to ensure the needs of the UAC and program goals and services are being met at the highest quality
    • Work as team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices.


    Minimum qualifications

    • Bilingual (English/Spanish)
    • Bachelor’s degree in Social Work, Counseling, Psychology, or closely related field
    • CPMS (Child Placement Management Staff) credentialed (ORR TFC requirement)
    • 3 years’ experience in program development and management
    • 2 years’ supervisory or management experience
    • Strong leadership and management skills with the ability to engage, motivate, and empower staff and promote a positive working environment
    • Strong people and interpersonal skills with the ability to work with very diverse groups of people
    • Strong organizational and time management skills with the ability to manage multiple tasks, and requests simultaneously
    • Demonstrated ability to clearly write case notes without grammatical errors; strong writing skills
    • Strong verbal communication skills with the effective use of tone and chose of words
    • Ability to de-escalate situations with calmness, professionalism, sensitivity, and within ethical boundaries at all times
    • Demonstrated ability to establish trust and a positive rapport with service population
    • Proficient use of Microsoft Word, Excel, and Outlook
    • Must be 21 years of age or older per licensing requirements


    Preferred Qualifications

    • Master’s degree in Social Work, Counseling, Psychology, or closely related field
    • LCSW, LMSW, LPC, or LMFT
    • 5 years’ experience in program development and management
    • Advanced knowledge of minimum standards of Office of Refugee and Resettlement


    The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. This position may require lifting up 125lbs with or without assistance. This position requires looking and working on a computer, standing, and sitting for long periods of time and frequent walking.

    The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer.


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