Upbring Careers

Area Director Family Services

Job ID
Regular Full-Time
1st Shift
# of Openings Remaining


Upbring, the new Lutheran Social Services of the South, is a 135 year-old nonprofit organization with a rich legacy of serving vulnerable people across Texas. Its mission is to break the cycle of child abuse by empowering children, families and communities. Upbring serves more than 30,000 people annually and provides innovative programs and services for children including foster care, adoption, education, residential treatment and community services. For more information, visit Upbring.org.


The Area Director will manage the day-to-day operations of our Foster In Texas (FIT) branch location and provide direct supervision and support to the staff of Family Service Workers (FSW) as it relates to Individual Support Plan (ISP), assessing child progress and needs, and supporting foster care children and their families in accordance to Agency and licensing standards and federal, state, and local regulatory requirements.


Essential duties

Program Administration

  • Monitor and evaluate program services and quality of care to ensure they are being provided in compliance with all licensing standards and regulatory requirements at all times
  • Oversee and manage the placement process, which includes intake and eligibility, verification, assessment, and referral services
  • Work closely with the Regional Director to verify service needs of the children and their families are being addressed and/or made available
  • Ensure all foster care homes meet full licensing requirements
  • Develop and implement program service policies and procedures and standards of care to meet Agency and licensing standards and meet foster care children and family needs
  • Develop partnerships with area health and mental health service providers to meet the needs of the foster care children and/or their families
  • Prepare monthly reports on program services and activities; submit all reporting requirements in a timely manner
  • Review, approve, and sign off on all monthly and annual status reports, discharge summaries, and incident reports
  • Maintain demographic and economic information on service population and service area to ensure the program and program services are meeting the needs of the foster care children and their families; use data to review trends in program services and service population and area
  • Oversee and monitor case files to ensure they are current and up-to-date and meet licensing standards and regulatory requirements
  • Ensure staff is completing incident reports of suspected exploitation, abuse, or neglect in a timely manner
  • Contribute to the development and implementation of best practices for the program and program services
  • Serve as an advocate for program services by recommending program improvements and enhancements to meet the needs of the foster care children and their families
  • Travel as needed to perform home visits to ensure licensing standards are being met and the well-being and safety of the children
  • Maintain a caseload, as needed
  • Provide emergency and on-call services when needed

Fiscal Responsibility

  • Demonstrate efforts to manage a budget within budget limits and constraints
  • Using statistical data provide monthly, quarterly, and yearly reports of clinical outcomes, personnel costs, operating costs, residential placement and discharge
  • Apply costs to program operations and the return on investment in terms of quality of care

Staff development and management

  • Conduct weekly, bi-weekly, and/or monthly supervision with FSW staff to provide professional coaching and development, case staffing, clinical guidance, and assistance with locating resources
  • Maintain an appropriate staffing level to ensure the needs of the foster children and their families and program goals are being met
  • Oversee, manage, and assign caseload to assigned staff based on the needs of the children and their families
  • Responsible for the recruitment, interviewing, hiring, and training new staff and developing and implementing ongoing staff development trainings for Family Services Workers and Administrative staff using an established and consistent training program; ensure all staff meets education and licensure requirements, as deemed appropriate
  • Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance and ensure established program goals and service delivery is achieved at the highest quality level, in a timely manner, and within budget; develop staff members to their professional potential, foster teamwork within the program and ensure a seamless service delivery to children and their families
  • Regularly review employee performance and provide supportive feedback
  • Conduct 90-day and annual evaluations per established completion date

Working Relationships

  • Lead collaborate efforts and activities with the interdisciplinary and treatment teams, staff, and medical and non-medical providers to ensure all foster care children are receiving the quality of services needed to meet their individual treatment and behavior plans.
  • Develop and maintain positive strong working relationships with the interdisciplinary and treatment teams foster children, foster parents and families, professional service providers, and community partners, while maintaining boundaries at all times.
  • Work as team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices.


Minimum qualifications

  • Bachelor’s degree in Social Work, Counseling, Psychology, or closely related field
  • Child Placement Management Staff (CPMS)
  • 3 years relevant experience in foster care, child welfare, or adoption
  • Demonstrated knowledge and understanding of behavior management principles, program development and management, and monitoring techniques
  • Strong and effective time management and organizational skills with the ability to meet deadlines and balance competing priorities
  • Ability to apply sound judgment when making decisions
  • Strong people and interpersonal skills with the ability to work and interact with diverse groups of people and build strong working relationships
  • Strong communication skills with the ability to effectively communicate ideas and delegate tasks
  • Proficiency with Microsoft Word, Excel, and Outlook

Preferred Qualifications

  • Master’s in Social Work, Counseling, Psychology, or closely related filed
  • 1 year supervisory or management experience
  • Bilingual (Spanish preferred due to service population and area)


The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. This position will require continuous viewing of a computer screen, sitting and standing for long periods of time and frequent walking. It will require the ability to safely perform movements, such as pushing, pulling, lifting, bending, kneeling, reaching, and lifting up to 50lbs. with or without reasonable accommodations.



The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer.




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