Upbring Careers

  • ORR Case Manager

    Job ID
    US-TX-Corpus Christi
    Regular Full-Time
    1st Shift
    # of Openings Remaining
  • Overview

    Upbring, the new Lutheran Social Services of the South, is a 135 year-old nonprofit organization with a rich legacy of serving vulnerable people across Texas. Its mission is to break the cycle of child abuse by empowering children, families and communities. Upbring serves more than 30,000 people annually and provides innovative programs and services for children including foster care, adoption, education, residential treatment and community services. For more information, visit Upbring.org.


    The Office of Refugee Resettlement (ORR) Case Manager requires expertise in providing quality social services, individually and in groups, to clients and their families in order to accomplish program objectives and Agency goals.


    Essential duties

    • Coordinate with United States Border Patrol agent placement of the Unaccompanied Alien Children (UAC's).
    • Review, present and complete placement packet with foster parents and UAC.
    • Complete Psycho-Social Assessment with all UAC's within 24 hours of placement into Lutheran Social Services (LSS) foster care.
    • Complete treatment authorization request for initial physical, dental screening, TB Skin Test and other immunizations.
    • Complete placement summary within 72 hours of placement of UAC into LSS foster care.
    • Complete Preliminary Treatment plan within 72 hours of placement of UAC into LSS foster care.
    • Contact prospective sponsors to discuss role of LSS and reunification process.
    • Ensure sponsor information is included in family reunification packet.
    • Attend bi-monthly case staffing meetings with Division of Unaccompanied Children's Services (DUCS) field coordinator and follow-up with DFC recommendations.
    • Conduct bi-monthly home visits with each UAC to assess child's emotional, social, and psychological functioning.
    • Maintain contact with foster parents regarding child's progress and needs and complete monthly documentation on all cases.
    • Complete initial Treatment Plan within 30 days of UAC placement.
    • Review completed family reunification packets for accuracy.
    • Follow up with sponsor to discuss any issue identified in review of family reunification packet.
    • Complete Release Request Worksheet, Case History (if applicable) and Verification of Release Forms. Submit to DFC along with copy of Family Reunification Packet.
    • Receive approved Interim Verification Release Form. Review with child and obtain his/her signature.
    • Complete Changes of Address, Changes of Venue form. Obtain child's signature. Send original to Executive Office of Immigration Review (EOIR) and forward copy to DHS (Department of Homeland Security).
    • Complete and submit notice to the EOIR form when Office of Refugee Resettlement (ORR) issues approved release for child.
    • Assist children during departure, as needed.
    • Prepare, compile, submit, and maintain accurate records, files, forms, statistics, and additional relevant information in accord with Agency policy, licensing and/or funding requirements.
    • Review and sign off on client records in accordance with licensing, Council on Accreditation (COA), and contract standards.
    • Participate in planning, coordinating, implementing, and evaluating designated social service program(s).
    • Participate in workshops, seminars, education programs and other activities that promote professional growth and development.
    • Extensive driving and some travel required.
    • Other duties and special projects as assigned


    Working Relationships

    • Work closely with case management staff, interdisciplinary teams, and other program service providers to ensure UAC are receiving the full scope of available program services and resources in order to meet Individual Service Plans (ISP).
    • Work closely with Program Director and other service providers to ensure UAC are receiving the quality of care and case management services needed and the program services are meeting its established goals and objectives.
    • Work closely with UAC to build trust and a positive rapport, while maintaining ethical boundaries at all times.
    • Work as team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices.


    Minimum qualifications

    • Bachelor’s degree in Social Work, Counseling, Psychology, Social Services, or closely related field
    • Previous case management experience
    • Strong working knowledge of motivational interviewing
    • Ability to establish rapport, trust, and boundaries with children, parents, and families
    • Strong interpersonal and people skills with the ability to work and interact with diverse groups of people
    • The ability to apply compassion and empathy, while dealing with stressful and difficult situations
    • The ability to work independently and collaboratively within a group
    • Excellent writing skills with the ability to write in a detailed and concise manner; writing free of grammatical errors
    • Strong and effective communication (verbal) skills with the ability to clearly communicate thoughts and provide instruction
    • Strong organizational and time management skills with the ability to manage a heavy caseload and meet deadlines
    • Proficient in Microsoft Word, Excel, and Outlook
    • Bilingual (English and Spanish based on service area and service population)


    Preferred Qualifications

    • Master’s degree in Social Work, Counseling, Psychology, Social Services, or closely related field
    • Experience working with child welfare or other disadvantaged populations
    • LMSW, LPC, LCSW, or LMFT


    The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. This position will require continuous viewing of a computer screen, sitting and standing for long periods of time and frequent walking. This position may require the moving, lifting, carrying, or shifting of items up to 50lbs. with or without reasonable accommodations.



    The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer.



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