Upbring Careers

  • Regional Compliance and Training Coordinator

    Job ID
    US-TX-Corpus Christi
    Regular Full-Time
    1st Shift
    # of Openings Remaining
  • Overview

    The Regional Compliance & Training Coordinator is directly responsible for the development, coordination, facilitation, and evaluation of program training for the Office of Refugee Resettlement (ORR) programs throughout the state of Texas in accordance to Agency, state licensing standards, funding requirements, and other federal, state, and local regulatory requirements.  The Regional Compliance & Training Coordinator is responsible for implementation and ongoing compliance with the Interim Final Rule on UC Sexual Abuse and Sexual Harassment standards at Upbring/LSSS ORR programs. Provides new employee orientations and mandated trainings for the Upbring ORR programs of the south Texas region.  The Regional Compliance & Training Coordinator educates, trains and advises on policies/procedures; BRYCS; PREA (Prison Rape Elimination Act); Pre-Service; Emergency Behavior Intervention (SAMA); develops all programming monthly training curriculum for programs to remain in compliance with ORR and state licensing training standards for all employees to remain in compliance with monthly and annual training requirements; as well as serves as the PREA compliance manager. 


    Designated Prevention of Sexual Abuse Compliance Manager for ORR programs


    Essential Duties  

    • Provide instructional training for new and existing employees on subjects/topics, including but not limited to Crisis Intervention/Management (Therapeutic Crisis Intervention), De-escalation, Safety and Emergency education, Behavior Management, Milieu Management, and other trainings required to meet licensing standards and funding requirements
    • Responsible for fostering a facility climate which condemns sexual abuse; provides resources and support to the programs; and reports incidents of sexual abuse.
    • Reviews logged incidents of sexual abuse/sexual harassment.
    • Implement/coordinate facility awareness and prevention education.
    • Maintain current information on sexual incidents occurring in the facility or historical which were reported in the facility.
    • Provide oversight to the ensure programs are monitoring for retaliation.
    • Responsible for advising and coordinating all logistics while auditor is on site during PREA audits at the facilities.
    • Assure documentation is prepared for audit. Assist in any manner deemed necessary while auditor is on site.
    • Reassure staff and UC’s of your professional commitment to maintaining a healthy environment that is safe and contributes to their well-being and to the safety of the entire facility.
    • Ensure facility wide attendance compliance with mandatory sexual abuse/sexual harassment awareness and prevention refresher training. Emphasis the importance of zero tolerance to sexual abuse through leadership example, management presence, and unannounced rounds by management on all shifts.
    • Ensure good communication between facility staff and PSA Compliance Manager which facilitates notification of every incident with a sexual component.
    • Ensure good communication between facility management and senior program management when preventing or responding to sexual abuse/sexual harassment incidents.
    • Educate staff on confidentiality per PREA policy and assure sexual assault/sexual harassment incidents confidential status is maintained and are only available on a need to know basis which ensures treatment, counseling, and investigation.
    • Conduct inspections within all Agency ORR programs for compliance with PREA; Recommend solutions to bring areas into compliance with standards & monitor progress; Provide training to staff relating to PREA policies and procedures; Maintain PREA audit files; and report significant findings to the Executive Director.
    • Develop, administer and evaluate pre-and-post-test to validate competencies and ensure learning occurred
    • Assess employee skill set and knowledge through observations and during trainings and devise and communicate a plan for increasing skills and knowledge; communicate skill-set and knowledge deficiencies with immediate management and devise a plan of action to address observed deficiencies
    • Work in collaboration with program leadership, management and Human Resources to facilitate new hire orientation and onboarding; provide follow-up with new employees and management per an established touch-point schedule (i.e., 30, 60, 90 days from date of hire)
    • Maintain an accurate record of completed trainings; complete certificates for completed training to maintain in employee file and meet licensing requirements; provide timely documentation of training issues to Human Resources
    • Work closely with program leadership and management to develop training to meet staff and resident needs
    • Conduct ongoing unit/cottage observations to monitor how employees are applying skills; identify safety issues and training needs and develop performance improvement plans to address and correct observed training needs
    • Provide ongoing training to assist program leadership, management, and staff with building teamwork, improving communication, processes and procedures, and working in a collaborative manner
    • Provide one-on-one coaching for employees needing training on how to effectively interact with residents, handle a crisis situation, or how to de-escalate a situation
    • Attend staff meetings to provide updated training needs, reinforce previous training, or training debriefings
    • Develop and facilitate ad hoc training when needed
    • Work closely with program leadership, management and staff to investigate incidents
    • Meet with Executive Director on a regularly scheduled basis, as well as provide weekly updates on program training needs; schedules; and compliance matters
    • Travel is required
    • Other duties and special projects as assigned


    Working Relationships

    • Develop and maintain strong working relationships and partnerships with program leadership, management, and staff to ensure resident needs and program goals and objectives are being met
    • Work closely with the Executive Director, Sr. Regional Program Director and Program Director to ensure licensing standards and Agency policies and practices are managed and administered properly and efficiently and support needs of the residents and the program
    • Work as professional and team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices



    Minimum Qualifications

    • Bachelor’s degree in behavioral sciences, human services, or social services fields
    • 1-year experience working with child welfare standards, best practices, and compliance issues
    • 5 years’ training and development experience
    • Obtain and maintain CPR/First Aide and Emergency Behavioral Intervention technique certification/credentials as a Trainer required.
    • Ability to motivate learners to take an active role in their learning
    • Ability to use sound judgement and maintain confidentially at all times
    • Strong verbal communication and presentation skills with the ability to positively convey a message
    • Ability to adapt training techniques and adult learning theory to various groups (different learning styles)
    • Demonstrated ability to evaluate training effectiveness
    • Demonstrated ability to gather and analyze information and translate into empirical data (metrics, structured reporting, data driven analysis); ability to create scorecard and dashboards with relevant information to influence strategic planning, decision making, and meet department and Agency goals and objectives
    • Strong time management and organizational skills with the ability to manage competing priorities and meet deadlines
    • Strong interpersonal and people skills with the ability to work independently, within a team environment and with a diverse group of people
    • Proficient with Microsoft Word, Excel, and Outlook


    Preferred Qualifications

    • Master’s degree in Instructional Design, Training and Development, Organizational Development or Social Work
    • Bilingual in Spanish and English (based on service population and service area)


    Physical Demands & Work Conditions

    • This position requires sitting and looking and using a computer for long periods of time as well as speaking to groups for long periods and standing
    • Position may work in a child facility and have exposure to children
    • Lift, push, pull, move up to 50 lbs.


    The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.



    The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer.


    Equal Employment Opportunity/M/F/disability/protected veteran status


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