Upbring Careers

  • Program Trainer, New Life RTC

    Job ID
    US-TX-Canyon Lake
    Regular Full-Time
    1st Shift
    # of Openings Remaining
  • Overview

    The Program Trainer is responsible for the development, coordination, facilitation and evaluation of program training for the Residential Treatment Center (RTC) located in Canyon Lake, Texas in accordance to Agency and licensing standards, funding requirements and other federal, state and local regulatory requirements.  The Program Trainer is also responsible for developing staff development trainings to strengthen the program's workforce and meet the current and future program needs.



    Essential duties  

    • Provide instructional training for new and existing employees on subjects/topics, including but not limited to Crisis Intervention/Management (Therapeutic Crisis Intervention), De-escalation, Safety and Emergency education, Behavior Management, Milieu Management and other trainings required to meet licensing standards and funding requirements
    • Develop, administer and evaluate pre- and post-test to validate competencies and ensure learning occurred
    • Assess employee skill set and knowledge through observations and during trainings and devise and communicate a plan for increasing skills and knowledge; communicate skill set and knowledge deficiencies with immediate management and devise a plan of action to address observed deficiencies
    • Assist Human Resources team with new hire orientation and onboarding; provide follow-up with new employees and management per an established touch-point schedule (i.e. 30, 60, 90 days from date of hire)
    • Maintain an accurate record of completed trainings; complete certificates for completed training to maintain in employee file and meet licensing requirements; provide timely documentation of training issues
    • Work closely with program leadership and management to develop training to meet staff and resident needs
    • Conduct ongoing unit/cottage observations to monitor how employees are applying skills; identify safety issues and training needs and develop performance improvement plans to address and correct observed training needs
    • Provide ongoing training to assist program leadership, management and staff with building teamwork, improving communication, processes and procedures and working in a collaborative manner
    • Work closely with Facilities Management to coordinate and conduct Emergency Management Drills, Fire and Safety and Code alerts
    • Provide one-on-one coaching for employees needing training on how to effectively interact with residents, handle a crisis situation or how to de-escalate a situation
    • Attend staff meetings to provide updated training needs, reinforce previous training or training debriefings
    • Develop and facilitate ad hoc training when needed
    • Work closely with program leadership, management and staff to investigate incidents
    • Regularly monitor working environment to ensure environment is free of hazards; work with program staff to minimize risks
    • Other duties and special projects as assigned


    Working Relationships

    • Develop and maintain strong working relationships and partnerships with program leadership, management and staff to ensure resident needs and program goals and objectives are being met
    • Work closely with the Associate Executive Director, Program Director, Clinical Director and Human Resources to ensure licensing standards and Agency policies and practices are managed and administered properly and efficiently and support needs of the residents and the program  
    • Work as professional and team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices


    Minimum qualifications

    • Bachelor’s degree in Training and Development, Organizational Development, Social Work, Social Services or closely related field
    • 5 years of training and development experience
    • Demonstrated ability for identifying internal/systematic issues and finding solutions
    • Strong working knowledge of the ADDIE model
    • Ability to motivate learners to take an active role in their learning
    • Ability to use sound judgment and maintain confidentially at all times
    • Strong verbal communication and presentation skills with the ability to positively convey a message
    • Ability to adapt training techniques and adult learning theory to various groups (different learning styles)
    • Demonstrated ability to evaluate training effectiveness
    • Demonstrated ability to gather and analyze information and translate into empirical data (metrics, structured reporting, data driven analysis); ability to create scorecard and dashboards with relevant information to influence strategic planning, decision making and meet department and Agency goals and objectives
    • Strong time management and organizational skills with the ability to manage competing priorities and meet deadlines
    • Strong interpersonal and people skills with the ability to work independently, within a team environment and with a diverse group of people
    • Meet Therapeutic Crisis Intervention (TCI) train-the-trainer requirements
    • Proficient with Microsoft Word, Excel and Outlook


    Preferred Qualifications

    • Master’s degree in Instructional Design, Training and Development, Organizational Development or Social Work
    • 3 years of work experience in direct care


    The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. This position will require continuous viewing of a computer screen, sitting for long periods of time, and frequent walking. It may also require lifting, carrying, or moving up to 50lbs with or without assistance. This may also require bending, kneeling, stooping, twisting, and other physical activity when facilitating training.


    The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer.



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