Upbring Careers

  • Case Manager, Disaster Response

    Job ID
    US-TX-Aransas, Kleburg, Nueces, San Patricio
    Regular Full-Time
    # of Openings Remaining
  • Overview

    The Case Manager is responsible for providing comprehensive case management services to survivors of disaster per program guidelines and requirements, which includes conducting an assessment, providing short-term and/or long-term case management services and crisis intervention in accordance to Agency standards, funding guidelines, and other federal, state, and local regulatory requirements. This position may be required to work in a satellite location and will spend most of the time in the field. This is a grant funded position for a specified period of time per the grant and/or funding.





    Essential Duties  

    • Conduct outreach to engage client population in program services
    • Meet and interview clients to conduct intake, assessment and program eligibility determination; provide information and referral to appropriate resources and prioritize needs and services
    • Travel to clients’ home to conduct assessment and provide case management services
    • Assist clients with completing applications, appeals and/or re-certification for FEMA, SBA, or other federal, state, and local program assistance
    • Work with client to develop and implement long term recovery plans; provide case management services within grant or funding guidelines, as needed; monitor and document client progress
    • Assist client in working through the sequence of delivery to maximize resources and decrease duplication of benefits
    • Identify and address emotional, mental, and psychological needs of clients and/or their families; assist them with coping skills, stress management, post-traumatic stress symptoms, and grief reaction, making appropriate professional referrals as needed
    • Participate in local community, VOAD and long-term recovery meetings and events to network and identify potential client resources
    • Assist clients with the possible elimination of barriers to benefits; provide advocacy services to and for clients
    • Prepare client case presentations for long term unmet needs and present as needed
    • Accurately complete and submit all case notes, files, and records in a timely manner; use appropriate tracking and database systems to record case and progress notes; maintain detailed and organized files
    • Respond to inquiries about client needs, benefit eligibility, and referred services and resources in a courteous, compassionate, and timely manner
    • Obtain needed information and complete regular reports regarding client progress; maintain accurate services and progress and generate reports in accordance to Agency standards and federal, state, and local funding guidelines and requirements; maintain contact with clients and/or their families to track progress and needs; complete documentation on all assigned caseload; submit all reports in a timely manner
    • Actively participate in all staff meetings, trainings, or educational workshops as required
    • Provide on-call and emergency case management services when needed
    • Other duties and special projects as assigned


    Working Relationships

    • Develop and maintain positive working relationships with clients, their families, volunteers, and service providers and professionals to ensure survivor needs are being met.
    • Work closely with Director of Disaster Response, the disaster case management team to ensure case management services are addressed and delivered in a timely manner and the program process is operating effectively and efficiently to meet the needs of the survivors and/or their families.
    • Work as a team player and exhibit professional behavior and a positive attitude with clients, their families, the Disaster Response team, and other external partners that reflects positively on the Agency and is consistent with Agency policies and practices.



    Minimum Qualifications

    • Bachelor’s degree in Social Work, Counseling, Psychology, Public Health, or closely related field; experience may be considered in lieu of education
    • 1 year of relevant case management experience and or related intenship
    • Ability to establish rapport, trust, and boundaries with survivors and their families
    • Excellent people and interpersonal skills with the ability to work and interact with diverse groups of people
    • The ability to apply compassion and empathy, while dealing with stressful and difficult situations; exhibit sound ethical judgement and has the ability to maintain confidentially
    • The ability to work independently and collaboratively within a group
    • Strong organizational and time management skills with the ability to manage a heavy caseload and meet deadlines; quickly responds to request for service and assistance; identify and resolves problems in a timely manner
    • Excellent written and verbal communication skills
    • Demonstrated ability to apply self-care techniques to minimize compassion fatigue and burnou
    • Dependable transportation for daily travel within assigned geographic area and valid Driver License
    • Proficient in Microsoft Word, Excel, PowerPoint, and Outlook


    Preferred Qualifications

    • 2 year of relevant case management experience and or related intenship
    • Experience working with disaster survivors
    • Experience working with web-based social services or client focused database


    Physical Demands & Work Conditions

    • This position requires sitting and looking and using a computer for long periods of time
    • Lift, push, pull, move up to 25 lbs.


    The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.



    The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer.


    Equal Employment Opportunity/M/F/disability/protected veteran status


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