Upbring Careers

  • Director of Case Management

    Job ID
    Regular Full-Time
    # of Openings Remaining
  • Overview

    The Director of Case Management is responsible for oversight and leadership of the Case Management program services for the Disaster Response program. The Director of Case Management is responsible for the implementation, and evaluation of the case management services rendered to survivors of disaster in accordance to Agency standards, funding requirements, and other federal, state, local, and county regulatory requirements. This position will travel within assigned geographic area. This is a grant funded position and the duration of the position is determined by the grant and/or funding.


    Essential Duties  

    • Implement, and manage a comprehensive case management services program in alignment with program goals and objectives and meets the needs of the survivors; oversee program and service delivery from conception to implementation
    • Work closely with the Executive Director of Disaster Response to establish office location or remote/satellite space to meet staffing and program needs
    • Oversee program operations and service delivery to ensure program outcomes meet the projected/expected goals and objectives and the needs of the clients
    • Monitor and evaluate program outcomes and scope of services; make recommendations or improvements for continuous quality improvement and to meet program goals and objectives
    • Conduct regular quality control reviews and audits to ensure compliance with program requirements and best practices
    • Institute and ensure all staff adheres to established policies and procedures which protect and ensure client confidentiality and promote culturally competent and unbiased services
    • Ensure weekly, monthly, quarterly, annual, and ad hoc reporting is completed in a timely manner and meet reporting requirements
    • Research, identify, and provide staff with resources they can use to support and provide quality and comprehensive case management services to clients
    • Network and attend community meetings and events, including VOAD and local long term recovery meetings to identify and secure needed resources to assist in the delivery of services for clients
    • Provide on-call or immediate assistance when needed
    • Other duties and special projects as assigned


    Staff Management and Development

    • Provide ongoing support and coaching to case management team to ensure the program and service delivery is operating effectively and efficiently in accordance to established Agency and program goals and objectives and federal, state, local, and county regulatory requirements and funding requirements
    • Coach and support all direct report staff and volunteers to ensure they have the necessary information, tools, training, and resources needed to optimize performance and ensure program goals and objectives are achieved; develop direct reports to their highest professional potential, foster teamwork, and nurture a positive working environment
    • Identify staffing needs; interview, hire, and train new staff and develop and implement ongoing staff development trainings
    • Regularly review employee performance and provide supportive and constructive feedback
    • Complete, conduct, and submit the 90-day and annual performance evaluations per established due date

    Working Relationships


    • Develop and maintain positive working relationships with national, state and community partners (including governmental, faith-based, nonprofit and the private sector), judicatories, service providers, and volunteers to ensure program objectives are being achieved. Work in collaboration and partnership with all disaster response teams, volunteers and clients in a consistent friendly, compassionate, courteous, and positive manner at all times
    • Work closely with Executive Director of Disaster Response and other teams to ensure response services are delivered in a manner that is consistent with Agency and program standards and the program is operating effectively and efficiently.
    • Work as a team player and exhibit professional behavior and a positive attitude with clients, their families, the Disaster Response team, and other external partners that reflects positively on the Agency and is consistent with Agency policies and practices




    Minimum Qualifications

    • Bachelor’s degree in Social Work, Counseling, Psychology, or closely related field; experience may be considered in lieu of education
    • 2 years case management experience
    • 1 year supervisory or management experience
    • Experience managing case management or disaster response programs
    • Excellent written and verbal communication skills
    • Strong people, interpersonal, and relationship management skills with the ability to work effectively, respectfully, and with empathy with affected communities and clients, service providers, vendors, and staff
    • Strong time management and organizational skills with the ability to complete projects on time, respond to crisis or emergency situations in an expeditious manner; ability to manage multiple projects at once and prioritize competing requests and tasks
    • High stress tolerance with the ability to work under pressure with a combination of leadership customer service skills
    • Proficiency using Microsoft Office (Word, Excel, PowerPoint, and Outlook)
    • Must be able to travel within geographic area and have a valid TX Driver License


    Preferred Qualifications

    • Master’s degree in Social Work, Counseling, Psychology, or closely related field
    • LMSW or LCSW
    • 3 years supervisory or management experience
    • 2 years’ experience working in disaster case management or disaster related field
    • Experience working with web-based social services or client focused database



    Physical Demands & Work Conditions

    • This position requires sitting and looking and using a computer for long periods of time
    • Position required frequent travel and driving
    • Lift, push, pull, move up to 25 lbs


    The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.



    The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer


    Equal Employment Opportunity/M/F/disability/protected veteran status


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