Upbring Careers

  • Transporter & Liaison, RTC (PRN)

    Job ID
    US-TX-Canyon Lake
    # of Openings Remaining
  • Overview

    The primary duty of the Transporter is to transport residents to scheduled appointments, activities, home visits, and other off-site needs. The Transporter may also be responsible for transporting or picking up residents within the state and transporting across cities statewide. Transporter will have to transport to medical appointments, court, or other off-site needs. The transporter is responsible for supervision of residents in care, completing required documentation and updating charting.  These transportation services are conducted in accordance to Agency policies, licensing standards, and other federal, state, and local regulatory requirements.  


    Essential Duties  

    • Safely transport residents to and from scheduled activities and appointments using safety protocols; use safety protocol to enter and exit residents from the vehicle; assist residents with entering and existing the vehicle, as needed
    • Ensure resident safety before, during, and after transportation by adhering to all DOT safety and driving guidelines and laws; ensure residents are adhering to established safety protocol and behavior limits during travel
    • Work closely with management and staff to create and maintain a daily, weekly, and monthly transportation schedule
    • Conduct pre-and-post trip operational and safety inspection of vehicle and immediately notify management if vehicle does not meet operational or safety standards
    • Record mileage for all travel; ensure all vehicle and mileage logs are maintained and accurate and maintain confidently of resident according to HIPPA at all times
    • Ensure the vehicle has all the necessary supplies to meet expected and unexpected situations during transportation
    • Clean and maintain cleanliness of vehicle before and after each transportation
    • Work closely with Facilities management to ensure vehicle registration and insurance documentation is current and valid; ensure all proper documentation is in the vehicle prior to transportation; ensure vehicle maintenance is current and up-to-date
    • Report any and all incidents, accidents, and inquires to management in a timely manner according to Agency policies and licensing standards; keep management informed of any changes in travel plans or transportation schedule at all times and recommend possible solutions
    • Transport residents to and from medical provider, as needed
    • Document incidents using appropriate forms and turn into management in timely manner.
    • Assist with the evacuation of residents during an emergency or natural disaster
    • Work collaboratively with nurse and case managers on calendar and updates for guardians on residents’ needs
    • Follow and adhere to HIPPA requirements at all times
    • Other duties as assigned


    Working Relationships

    • Work in partnership program administration, management, and staff to ensure the program and services meet the needs of the service population, the community, and the mission and vision of the Agency
    • Develop and maintain strong working relationships with program administration, management, staff, and residents to transportation needs and service delivery is meeting the needs of the residents and is executed in a manner that provides exemplary customer service and work within ethical boundaries at all times
    • Work as team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices


    Minimum Qualifications

    • High school diploma or GED equivalent
    • 1-year transportation experience; preferably in medical transports or residential care
    • Ability to use assistive devices to board and un-board residents/children and physically secure residents/children in the vehicle
    • Clear verbal communication skills and the ability to give and follow written and oral instructions
    • Ability to follow instructions and directions
    • Ability to use good judgment and think quickly and rationally in difficult and stressful situations
    • Valid Class A or B Texas Driver’s license and proof of auto insurance; ability to meet Agency insurance provider guidelines as an insured and approved driver
    • Maintain a good driving record and the ability to drive and navigate in varied geographical areas and during various weather conditions
    • Proficiency with Microsoft Word, Excel, and Outlook
    • First Aid, AED, and CPR certification (or ability to obtain within 3 months of employment)

    Preferred Qualifications

    • 2 years’ experience transporting children and individuals with mental health and/or behavioral concerns
    • Bilingual (English and Spanish based on service area and service population)


    Physical Demands & Work Conditions

    • This position requires operation of a commercial vehicle for long periods of time
    • Position works in a child facility and has constant exposure to children
    • Lift, push, pull, move up to 50 lbs.


    The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.



    The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer.


    Equal Employment Opportunity/M/F/disability/protected veteran status


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