Upbring Careers

  • People Operations Generalist

    Job ID
    Regular Full-Time
    1st Shift
    # of Openings Remaining
  • Overview

    The People Operations Generalist is responsible for providing the day-to-day operations and administration of People Operations at assigned program in a wide range of activities to support and foster an employee-centric work environment and the overall Agency and people strategies. The People Operations Business Partner implements and leads the People Operations practices and objectives at assigned program in accordance with federal, state, and local laws, Agency and licensing standards, and other federal, state, and local regulatory requirements.   


    This is a grant funded position for a period of 12-months with a potential for extension.


    Essential Duties  

    • Manage all People Operations programs and processes for assigned program, inclusive of but not limited to strategic full-cycle recruiting, pre-employment verification and testing, I-9 verification, new hire orientation and onboarding, employee benefits, employee relations, record keeping and tracking, and employee engagement in partnership with Corporate People Operations team
    • RECRUITING| Own all recruiting efforts fully by engaging community partners, establishing networks, attending and hosting job fairs, actively screening candidates, review and evaluate applicants’ skills and qualifications, and make recommendations for the next step in the process; extend job offers once an applicant has been selected
    • ONBOARDING| Effectively manage pre-employment screening and testing process in coordination with Corporate compliance and People Operations. Conduct new hire orientation and onboarding for assigned program staff throughout the onboarding timeline inclusive of required documentation
    • EMPLOYMENT| Oversee all policies, programs, and activities related to the life-cycle of an employee from entry to exit; conduct exit interviews of all separating staff, maintain metrics and data to refine and revise recruiting and retention efforts; Respond to unemployment claims; educate and train program management on process; coordinate and represent employer at unemployment hearings
    • EMPLOYEE RELATIONS| Responsible for monthly notification to supervisors of employee performance evaluations and maintenance of tracker to ensure timely completion, in partnership with Corporate People Operations
    • BENEFITS| Corporate People Operations liaison, serving as first point-of-contact for all employee injuries, leaves of absence requests and basic initial benefit enrollment questions and HRIS troubleshooting; maintain Total Rewards Manager informed of changes in claim/case status
    • ADMINISTRATIVE| Create, organize, and maintain employee files; maintain strict confidentiality of all employee files, records, and information; audit employee files to ensure compliance with Agency and licensing standards as it relates to the record keeping of employee personnel files; Maintain accurate filing of all employee documents in personnel files in a timely manner; Update and maintain an accurate position control grid to track FTE’s for budgeting and recruitment purposes; update according to department policy; Responsible for timely and accurate data entry of new hires, transfers, status changes and voluntary separations within 3 business days of effective date.
    • COMPLIANCE| Designated point-of-contact for licensing audits, or other governing body audits; Corporate People Operations liaison for all random and for-cause drug testing notifications as communicated by Corporate People Operations
    • On-site program implementation coordinator of People Operations programs, processes, events and other projects.
    • Empowered to report any alleged policy, procedure, federal, state or local law violation to Corporate People Operations for assistance and/or investigation.
    • Manage data in accordance with the agency’s record retention policies and procedures and state and federal laws and regulations.
    • Other duties and special projects as assigned


    Working Relationships

    • Develop and maintain strong working relationships with Corporate People Operations, Senior Program Management Team and staff, internal and external customers, vendors, and auditors
    • Work closely with Corporate People Operations to ensure practices, policies, procedures are managed and administered properly and efficiently and supports the needs of the program personnel and meets the goals and objectives of the People Operations department
    • Work as People Operations professional and team player and exhibit professional behavior, confidentiality, and a positive attitude with both internal and external customers that reflects positively on the Agency and is consistent with Agency policies and practices, state licensing standards, and program specific policies.


    Minimum Qualifications

    • Associates’ degree (or education/experience equivalent) in Human Resources Management, Human Resources Development, Business Administration, or closely related field
    • 3 years of generalist human resources experience with exposure and working knowledge of all functions
    • Strong knowledge of current state and federal legal and regulatory legislations in Employment law and federal contractor requirements
    • Strong verbal communication and presentation skills with the ability to build positive working relationships with all levels
    • Demonstrated ability to gather and analyze information and translate into empirical data (metrics, structured reporting, data driven analysis); ability to create scorecard and dashboards with relevant information to influence strategic planning, decision making, and meet department and Agency goals and objectives
    • Strong time management and organizational skills with the ability to manage competing priorities and meet deadlines
    • Strong interpersonal skills with the ability to work independently, within a team environment and with a diverse group of people at all levels of the agency
    • Proficient with Microsoft Office (Word, Excel, PowerPoint and Outlook), ATS and HRIS
    • Ability to travel based on business needs approximately 5-10%


    Preferred Qualifications

    • Current professional HR certification issued by HRCI (PHR or SPHR) or SHRM (SHRM-CP or SHRM-SCP)
    • Bilingual Spanish speaking/writing


    Physical Demands & Work Conditions

    • This position requires sitting and looking and using a computer for long periods of time
    • Position may require long hours, inclusive of weekends based on business or project needs
    • Lift, push, pull, move up to 25 lbs


    The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.



    The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer.


    Equal Employment Opportunity/M/F/disability/protected veteran status


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