Upbring Careers

  • Case Management Supervisor, Disaster Response

    Job ID
    US-TX-Aransas, Kleburg, Nueces, San Patricio
    Regular Full-Time
    # of Openings Remaining
  • Overview

    The Case Management Supervisor is responsible for the supervision of the Case Managers for the Disaster Response program and providing case management services to survivors of disaster and ensure that Case Managers deliver comprehensive and survivor-centric case management services consistent with Agency and program standards, funding requirements, and other federal, state, local, and county regulations. This position will travel within an assigned geographic area.

    This is a grant-funded position for a specified period per the grant and/or funding.


    Essential Duties  

    • Create systems and processes, supervise Case Managers, and position the program to meet established goals and objectives
    • Practice and institute policies and procedures which protect and ensure survivor confidentiality and promote culturally competent and unbiased services
    • Develop, oversee, and monitor program services that meet program goals and objectives, align with funding requirements, and meet the needs of the clients; ensure Case Managers have access to all available services and resources; lead and monitor the provision of services; initiate referrals and monitor progress of services and evaluate the availability and effectiveness of services
    • Oversee and manage program record keeping, data collection, and evaluation to provide for continuous improvement of case management service delivery and resources; establish a review process and model to ensure all record keeping, including but not limited to required program forms, case notes, program services, client progress, and incidents are accurate and completed in a manner that ensures compliance with funding record keeping standards and other federal, state, and local regulatory requirements
    • Ensure weekly, monthly, and any other program reporting is accurately completed and is submitted on time; review case files and notes to ensure they are accurate and completed in a timely manner to meet Agency standards, state licensing standards, and other federal, state, and local regulatory requirements
    • Assist with the completion of the eligibility and intake process from point of contact to delivery of services, including outreach efforts as defined or required by the program guidelines
    • Provide advanced stabilization services (crisis intervention) for clients; support and coach staff on how to effectively manage a crisis situation; respond to escalated situations in a timely manner and properly document the incident and outcome
    • Respond to clients with compassion and empathy and in a timely manner
    • Attend local long-term recovery or community meetings for the purpose of developing partner relationships and/or identifying program resources
    • Assist the Director of Case Management with interviewing and training new staff and develop and implement ongoing staff development trainings; assist the Program Manager with providing support and coaching for case managers to ensure they have the tools, resources, and information needed to meet the needs of the clients and understand program guidelines and regulations
    • Provide emergency and on-call case management services when needed
    • Travel as assigned to impacted areas
    • Other duties and special projects as assigned


    Working Relationships

    • Work in partnership and in a collaboration with local disaster response and long-term recovery teams and the community to ensure clients are receiving the highest quality of services that meet their needs
    • Develop and maintain positive and strong working relationships with the disaster response and long-term recovery teams, Case Managers, program staff and volunteers to meet the needs of the clients, program goals and objectives and to ensure the program is operating in an effective and efficient manner
    • Work as a team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices


    Minimum Qualifications

    • Bachelor’s degree in Social Work, Counseling, Psychology, or closely related field; experience may be considered in lieu of education
    • 2 years’ case management experience
    • 1-year case management supervisory or management experience
    • Valid Driver License; current auto insurance and ability to travel within TX area to impacted areas
    • Knowledge of psychological theory, methods, and ethics
    • Ability to establish rapport, trust, and ethical boundaries with service population
    • Strong writing skills with the ability to properly and accurately document and maintain case files
    • Ability to follow instructions and work independently with minimum supervision
    • Strong organizational and time management skills with the ability to meet deadlines and prioritize tasks
    • Strong people and interpersonal skills with the ability to apply compassion and empathy, while dealing with stressful and difficult situations
    • Advanced proficiency with Microsoft Word, Excel, and Outlook; experience using web-based data collection systems and other databases


    Preferred Qualifications

    • Master’s degree in Social Work, Counseling, Psychology, or closely related field
    • LMSW, LCSW, LMFT, or LPC
    • 5 years’ experience providing case management services to survivors of disaster or other highly impacted service populations
    • Experience working with web-based social services or client centric database


    Physical Demands & Work Conditions

    • This position requires sitting and looking and using a computer for long periods of time
    • Requires regular travel within Texas
    • Lift, push, pull, move up to 50 lbs.


    The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.



    The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer.


    Equal Employment Opportunity/M/F/disability/protected veteran status


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