Upbring Careers

  • Clinical Manager, RTC

    Job ID
    Regular Full-Time
    1st Shift
    # of Openings Remaining
  • Overview

    The Clinical Program Manager assists the Clinical Director in the development, implementation, administration, evaluation, and oversight of the day-to-day operations and management of the clinical program. The Clinical Program Manager ensures that all clinical program services operate in compliance Agency policies, licensing standards, and other federal, state, and local regulatory requirements. This position does carry a limited caseload.


    Essential Duties  

    • Assist with the oversight of the day-to-day program operations and provides direct supervision of clinical staff
    • Actively participate in the development, implementation, and evaluation of the individualized treatment and behavior plans; ensure plans are developed to meet the specific needs of the resident; ensure all clinical services, interventions, and treatment are appropriate applied for all residents; work in collaboration with interdisciplinary and treatment teams to evaluate the medical and developmental needs of the residents
    • Provide oversight and coordination of daily clinical activities and ensure staff is meeting the needs of the residents and the expected program goals and objectives
    • Assist the Clinical Director with the supervision and evaluation of the quality of service delivery; identify and coordinate quality improvement activities, including but not limited to review of performance outcomes, caseload assignments, review and accuracy of case files and notes and compliance with Agency policies, licensing standards, and other regulatory requirements; review case files to ensure audit ready
    • Assist in the development and adherence to policies and procedures to ensure the clinical and case management program and services are being administered in a manner that ensures efficiency, effectiveness, and ensures residents are receiving the highest quality of care
    • Facilitate or co-facilitate individual, group, and/or family therapy sessions with residents and their families per assigned caseload
    • Plan, schedule, and coordinate interdisciplinary and treatment team meetings to ensure all members of the team are current and up-to-date on resident care and treatment and policy contract changes and updates
    • Ensure program services are delivered in compliance with state and other regulatory agencies for timeliness of services, assessments, and completion and submission of monthly, quarterly and annual reporting
    • Ensure all clinical interventions and care and treatment programming are appropriately applied throughout the facility
    • Review all resident treatment plans for clinical appropriateness, measurable objectives and compliance with established procedures and licensing standards
    • Respond to crisis situations in a timely manner; provide support and coaching to staff during and after crisis situations
    • Plan, coordinate, and manage “on call” clinical schedules
    • Provide on-call and emergency services as needed


    Staff Development and Management

    • Provide clinical leadership and ongoing support and coaching to all direct report staff to ensure the department is operating effectively and efficiently in accordance to Agency policies and established goals and objectives. Provide oversight and coordination of managing and assigning caseloads to ensure balance with caseloads
    • Interview, hire and train new staff and develop and implement ongoing staff development trainings
    • Coach and support direct reports to ensure they have the necessary tools and resources needed to optimize their performance and ensure established goals and objectives are achieved and the needs of the residents are being met; develop all staff members to their professional potential and foster teamwork
    • Regularly review employee performance and provide supportive and constructive feedback
    • Complete, conduct and submit the 90-day and annual performance evaluations per established due dates

    Working Relationships

    • Work closely with the interdisciplinary and treatment teams, staff and medical and non-medical providers to ensure all residents are receiving the quality of services needed to meet their individual treatment and behavior plans
    • Develop and maintain positive working relationships with program administration, management, the team, interdisciplinary team and residents to ensure the program is operating effectively and efficiently and is meeting its established goals and objectives
    • Work as a team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices


    Minimum Qualifications

    • Master’s degree in Social Work, Counseling, Psychology, or closely related field
    • LCSW, LPC, or LMFT
    • 3 years’ experience in program development and management
    • 1 years’ supervisory or management experience
    • Demonstrated ability to build trust and rapport with children
    • Strong organizational and time management skills
    • Strong people and interpersonal skills with the ability to work and interact with diverse works of people
    • Demonstrated ability in managing all clinical aspects of a clinical program
    • Proficient with Microsoft Word, Excel, and Outlook


    Preferred Qualifications

    • Experience working in a Residential Treatment Center (RTC) or Behavioral Health
    • Certification in Nonviolent Crisis Intervention
    • LCSW-S, LPC-S, or LMFT-S Supervisor license


    Physical Demands & Work Conditions

    • This position requires sitting and looking and using a computer for long periods of time
    • Position works in a child facility and has constant exposure to children
    • Lift, push, pull, move up to 50 lbs.


    The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.



    The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer. Equal Employment Opportunity/M/F/disability/protected veteran status


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