Upbring Careers

  • Program Director, RTC

    Job ID
    US-TX-Canyon Lake
    Regular Full-Time
    # of Openings Remaining
  • Overview

    The Program Director is responsible for the day-to-day operations and management of program operations and direct care to residents. The Program Director is responsible for establishing and directing all aspects of program activities and services to meet the social, emotional, physical, psychological, and mental health well-being of the residents in accordance with Agency and licensing standards and other federal, state, and local regulatory requirements.  


    Essential Duties


    Program Management

    • Provide oversight and leadership in developing and enforcing policies and procedures in accordance with Agency and licensing standards and contract and funding requirements
    • Plan, coordinate, and ensure adequate staffing to meet ratio requirements in accordance with licensing standards; create and foster a positive work environment to ensure staff has the empowerment and support needed to meet the needs of the residents and meet ratio requirements
    • Provide oversight and leadership of all program services and activities required to meet Agency and licensing standards and resident’s Individual Service Plans (ISP)
    • Establish processes and protocols to ensue staff maintains resident confidentiality; ensure all program services and activities comply with HIPPA/HIPAA
    • Ensure regular and ongoing communication is delivered to direct care staff related to program goals, services, and issues related to resident treatment, including but not limited to changes and updates
    • Oversee the accurate and timely completion of incident reports, facilitate regular and ongoing incident review meetings on a program level and participate in program-wide (facility-wide) safety review committee
    • Regularly review the well-being and safety of the residents; responsible for review and reporting of the nature, severity, and frequency of risks
    • Oversee the Continuous Quality Improvement (CQI) Program for residential care and treatment
    • Work in collaboration with interdisciplinary and treatment teams to develop, implement, and evaluate resident behavior and treatment plans
    • Monitor, review, and make recommendations for program activity improvements to ensure individual and group activities are developed and implemented to meet resident needs determined by their Individual Service Plan (ISP)
    • Assist in the preparation of program audits, assuring adherence to Agency and licensing standards and contractual and funding agreements
    • Oversee and monitor case records and files and other forms of documentation to ensure all internal and external reporting standards and requirements are met; ensure all program staff is aware and adheres to the proper documentation procedures for case records and files and other forms of documentation
    • Complete weekly, monthly, quarterly, and year-end reports to meet both internal and external program requirements in a timely manner
    • Provide support and intervention in crisis situations using established Agency policies and resident care philosophy
    • Actively participate in the safe and orderly evacuation of residents and staff during an emergency drill and mandated disaster; serve as a member of the management team assisting with evacuation of residents and staff


    • Maintain an active presence throughout the facility to ensure Agency policies, resident needs, and licensing standards are being met; monitor service delivery and make recommendations for improvement
    • Respond to crisis situations in a timely manner; provide support and coaching to all staff prior to and after dealing with a crisis situation

    Staff Development and Management

    • Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance and ensure established program goals and service delivery is achieved at the highest quality level; provide ongoing support and coaching to all direct reports to ensure the facility is operating effectively and efficiently in accordance with established programs and services
    • Work closely with management team to interview and hire; arrange for external training and provide and/or coordinate in-service training for staff development
    • Maintain an appropriate staffing level to ensure the needs of the residents, ratio standards, program goals are being met; work closely with management team to create and maintain work schedules to meet staffing and ratio needs for each shift
    • Regularly review employee performance and provide supportive feedback
    • Complete, conduct, and submit the 90-day and annual performance evaluations per established completion date

    Working Relationships

    • Assist with the collaborative efforts and activities with the interdisciplinary and treatment teams to ensure all residents are receiving the quality of services needed to meet their individual treatment and behavior plans
    • Build and maintain cooperative working relationships with management, program staff, inter-disciplinary teams, volunteers, and service providers to ensure the needs of the residents, program goals and services are being met at the highest quality
    • Work as team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices


    Minimum Qualifications

    • Bachelors’ degree in Social Work, Counseling, Psychology, or closely related field; experience will be considered in lieu of degree
    • 3 years’ experience in program development and management
    • 1-year supervisory or management experience
    • Strong leadership and management skills with the ability to engage, motivate, and empower staff and promote a positive working environment
    • Strong people and interpersonal skills with the ability to work with very diverse groups of people
    • Strong organizational and time management skills with the ability to manage multiple tasks, and requests simultaneously
    • Demonstrated ability to clearly write case notes without grammatical errors; strong writing skills
    • Strong verbal communication skills with the effective use of tone and chose of words
    • Ability to de-escalate situations with calmness, professionalism, sensitivity and within ethical boundaries at all times
    • Demonstrated ability to establish trust and a positive rapport with service population
    • Proficient use of Microsoft Word, Excel, and Outlook
    • Must be 21 years of age or older per licensing requirements


    Preferred Qualifications

    • Master’s degree in Social Work, Counseling, Psychology, or closely related field
    • LMSW, LCSW, LPC, or LMFT
    • 5 years’ experience in program development and management
    • 2 years’ supervisory or management experience
    • Experience working in a Residential Treatment Center (RTC), highly preferred
    • Advanced knowledge of minimum standards of residential treatment centers
    • Bilingual (English and Spanish based on service area and service population)


    Physical Demands & Work Conditions

    • This position requires sitting and looking and using a computer for long periods of time
    • Position works in a child facility and has constant exposure to children
    • Lift, push, pull, move up to 125


    The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.



    The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer. Equal Employment Opportunity/M/F/disability/protected veteran status


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