Upbring Careers

  • Shift Supervisor, ORR

    Job ID
    Regular Full-Time
    2nd Shift
    # of Openings Remaining
  • Overview

    The Shift Supervisor is responsible for supervising Unaccompanied Children (UC) and maintaining a safe, supportive, and structured environment that meets the needs of the UC in accordance to Agency standards, state licensing standards, and other federal, state, and local regulatory requirements. The Shift Supervisor provides overall supervision of direct care aspects of the program.         


    Essential Duties  

    • Provide direct supervision and observation of all UC while in their living space or common areas; know the whereabouts of all UC at all times during the shift

    • Ensure activities, groups, quiet times, wake-ups and bed-times occur at the appropriate times and are documented appropriately

    • Ensure individual structures are carried out (i.e., AWOL, room restrictions, shutdowns, etc.)

    • Clean, organize, and maintain the UC’s living space to provide a safe environment

    • Ensure safety, security, and sanitation standards maintained in all work areas

    • Converse with UC to reinforce positive behavior and promote social interaction and community inclusion

    • Coordinate and supervise UC to appointments, outings, and activities using established safety protocol

    • Report and properly document all incidents in a timely manner (prior to the end of the shift)

    • Review shift change duties with staff at every shift change

    • Prepare and attend supervision, unit, team, and facility meetings as required

    • Coordinate and communicate with other Shift Supervisors and youth care workers on other units regarding resources and activities

    • Oversee youth care staff assigned to shift in the execution of their assigned duties and adherence to administrative and programmatic policies and procedures as directed by Shelter Unit Manager or program leadership. Report performance concerns and/or problems to Shelter Unit Manager or program leadership

    • Ensure proper ratio coverage on shift, and communicate any needs or issues immediately to Shelter Unit Manager or program leadership

    • Receive shift change and conducts checks on unit. Orient new shift staff to unit

    • Coordinate and approve staff breaks during assigned shift

    • Ensure that precautions, restrictions and other safety interventions are being properly implemented during assigned shift

    • Assist with the intake process and complete inventories of UC’s personal belongings

    • Notify program leadership of containments, runaways or any serious incidents that occur on or off facility, immediately

    • Document all physical containments, escorts, transports, runaways and staff/resident injuries on appropriate incident reports. Document progress notes for each UC and update motivation system

    • Serve as a positive role model for UC and youth care workers by demonstrating professionalism and good judgment

    • Ensure proper medication is dispensed as prescribed and documented on night and weekend shifts

    • Ensure safety, security, and sanitation standards maintained in all work areas

    • Complete required training hours per licensing standards

    • Other duties and special projects as assigned


    Working Relationships

    • Develop and maintain positive working relationships with management team and staff and UC to meet the needs of the UC and ensure the program goals and objectives are being met

    • Work closely with management and staff to ensure program operations, goals and objectives are being met and the residents are receiving the highest quality of services and support

    • Work as team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflect positively on the Agency and is consistent with Agency policies and practices. Always work within the Agency’s Code of Ethics and establish working relationships within the ethical boundaries established


    Minimum Qualifications

    • High school diploma or GED

    • Must be at least 21 years of age

    • 1-year experience working with children in a social services setting

    • 1-year experience as a supervisor in any setting

    • Ability to use good judgment and think and react rationally and calmly in difficult and stressful situations

    • Strong interpersonal skills with the ability to interact with a diverse staff and resident population

    • Ability to provide conflict resolution and de-escalation methods and techniques to ensure the well-being and safety of residents

    • Strong verbal communication skills

    • Strong organizational and time management skills with the ability to meet deadlines and complete tasks in a timely manner

    • Demonstrated ability to write legibly and in a concise and understandable manner

    • Ability to work both in a team environment and independently

    • Bilingual in Spanish based on service population and area


    Physical Demands & Work Conditions

    • This position requires sitting and looking and using a computer for long periods of time

    • Position works in a child facility and has constant exposure to children

    • Lift, push, pull, move up to 125 lbs.


    The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.



    The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer. Equal Employment Opportunity/M/F/disability/protected veteran status


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