Upbring Careers

  • Case Manager, ORR LTFC

    Job ID
    US-TX-El Paso
    Regular Full-Time
    1st Shift, Various
    # of Openings Remaining
  • Overview

    The Case Manager is responsible for managing and monitoring assigned caseload of Unaccompanied  Children (UC) by providing case management and program services, act as a resource to the UC, his/her foster parents and families, and act as a liaison between the referring agency, the community, professional services, and the UC, agency standards, licensing and Commission and Accreditation of Rehabilitation Facilities (CARF) standards and funding requirements.


    Essential Duties  

    • Complete recruitment, intake/eligibility process, verification, assessment, approval, placement, and referral services to prospective foster care parents and families and UC.
    • Interview UAC to determine eligibility for program enrollment based on established guidelines and requirements, conduct needs assessment, obtain pertinent information, and establish program goals for UC
    • Provide case management services and support to foster care parents and families and UC in accordance to licensing standards, contract agreements, agency and CARF standards, and funding requirements
    • Provide direct care services to the UC; interact with UC in the foster care home and outside activities
    • Complete Upbring Preliminary Service Plan (PSP) within 72 hours of UC placement
    • Coordinate enrollment of UC in a public school
    • Coordinate any identified needs for minor through community-based services
    • Complete ORR Initial Service Plan (ISP) and assessment within 7 days of UC placement
    • Complete ORR Case Review within required timeframes.
    • Complete Upbring Individual Service Plan within timeframes.
    • Work closely with service professionals, court officials, parents and families, clinical staff, and service providers to develop, manage, and evaluate UC needs
    • Assess each UC’s unique medical and dental needs and ensure they are properly met in a timely manner.
    • Create, update, and maintain accurate and up-to-date UC case files and records with information pertaining to child’s medical history, treatment plans, and observations; chart all pertinent information in the UC case files/records in accordance to Agency policy and licensing standards.
    • Review and complete placement packet with foster parents and UC
    • Respond to UC and foster parents and families regarding needs and concerns with compassion and empathy in a timely manner
    • Obtain needed information and complete regular reports regarding resident progress
    • Maintain contact with foster parents and families regarding UC progress and needs; complete monthly documentation on assigned caseload
    • Conduct monthly home visits for assigned caseload to assess UC’s mental, emotional, and social well-being. Additional visits may be required if applicable
    • Complete and verify family reunification packets are accurate and current
    • Prepare and maintain data and information for all assigned UC and services provided; complete reports with collected data and information when needed
    • Complete case notes and ensure all case files and documentation are completed accurately and in a timely manner; maintain case logs for all assigned UC
    • Complete discharge or placement plans of the UC; transition case files to non-active (placement) status
    • Assist as required in transporting minors to any required services
    • Assist clinical department with PAL presentations.
    • Provide on-call services on rotation and during period of high influx with UC admissions and sponsor/foster family needs
    • Other duties and special projects as assigned


    Working Relationships

    • Develop and maintain positive working relationships with children, community partners, service providers, professional service providers, management, and staff
    • Work closely with management and the team to ensure case management and program services are effectively and efficiently supporting Agency objectives and program purpose
    • Work as part of the team and show professionalism at all times by modeling and demonstrating positive working relationships and attitude, while maintaining appropriate boundaries at all times


    Minimum Qualifications

    • Bachelor’s degree in Social Work, Human Services, or closely related field
    • 3 years’ relevant case management experience
    • Bilingual (English and Spanish based on service area and service population)
    • Ability to establish rapport, trust, and boundaries with children, parents, and families
    • Strong interpersonal skills with the ability to interact with diverse groups of people
    • The ability to apply compassion and empathy, while dealing with stressful and difficult situations
    • The ability to work independently and collaboratively within a group
    • Strong organizational and time management skills with the ability to manage heavy caseload and meet deadlines
    • Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
    • Excellent written and verbal communication skills
    • Must be willing to work evenings and Saturdays as scheduled 

    Preferred Qualifications

    • Master’s degree in Social Work, Human Services, or closely related field.
    • 5 years’ relevant experience


    Physical Demands & Work Conditions

    • This position requires sitting and looking and using a computer for long periods of time
    • Position works child facility and has constant exposure to children
    • Lift, push, pull, move up to 50 lbs.


    The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.



    The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer. Equal Employment Opportunity/M/F/disability/protected veteran status


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed