Upbring Careers

  • ($14.00 +) Team Lead, 2nd (3pm - 11pm)

    Job ID
    US-TX-Canyon Lake
    Regular Full-Time
    2nd Shift
    # of Openings Remaining
  • Overview

    The Team Lead is responsible for supervising residents and maintaining a safe, supportive and therapeutic environment that meets the individualized care and personal development needs of the residents in accordance with Agency standards, state licensing standards and other federal, state and local regulatory requirements. The Team Lead assists the Shift Lead by overseeing direct care staff activities associated with the implementation and management of a therapeutic adolescent environment associated with their specific unit.  The Team Lead assists with the creation and management of the designated shift routine for assigned area. 


    Essential Duties  

    • Provide direct supervision and observation of all residents while in their living space or common areas; know the whereabouts of the residents at all times during the shift
    • Ensures residents and Direct Care Staff adhere to and follow the resident daily schedule
    • Work closely with the Program Director/Program Manager to ensure the individualized treatment and personal development plans are properly implemented, followed and managed as it relates to staff interaction with the residents, setting behavior limits and individual and group activities
    • Work closely with the Program Director to develop new resident orientation and onboarding plans; assist with the new resident orientation
    • Work closely with the Program Director to develop new-hire training and hire when needed
    • Maintain awareness of resident behavior and utilize the proper intervention and appropriate consequence in accordance with Agency policy and the residents’ individual treatment and behavior support plans; accurately document the behavior and intervention using the designated forms
    • Design, develop, coordinate and schedule daily group sessions; oversee the facilitation
    • Provide residents with a full range of basic living skills including, but not limited to bathing, feeding, cleaning, shopping and laundry
    • Clean, organize and maintain the residents’ living space to provide a safe and therapeutic environment
    • Ensure safety, security, and sanitation standards maintained in all work areas
    • Accompany residents and participate in and manage behavior in group therapy sessions for residents, as needed
    • Teach, supervise and assist residents in achieving their daily goals
    • Converse with residents to reinforce positive behavior and promote social interaction and community inclusion
    • Accompany and/or transport residents to appointments, outings and activities using established safety protocol
    • Take an active role in continuous quality improvement methods and efforts, including acting as an agent to execute positive and proactive change, when deemed appropriate
    • Report and properly document all incidents in a timely manner (prior to the end of the shift)
    • Prepare and attend supervision, unit, team and facility meetings as required
    • Plan and conduct random search of residents’ living space
    • Provide back-up services and assistance to other units/programs when needed
    • Complete required training hours per licensing standards
    • Responsible for engaging and taking care of our therapy animals on unit during shift including feeding, providing water, nurturing or ensuring youth under their supervision complete such tasks
    • May be required to complete driving duties as driver and/or accompanying during transport. Subject to being designated as an authorized driver
    • Other duties and special projects as assigned 

    Working Relationships

    • Develop and maintain positive working relationships with the program and clinical management team and staff, residents and volunteers to meet the needs of the residents and ensure the program goals and objectives are being met
    • Work closely with management, the program and clinical staff to ensure program operations, goals and objectives are being met and the residents are receiving the highest quality of services and support
    • Work as team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices. Always work within the Agency’s Code of Ethics and establish working relationships within the ethical boundaries established


    Minimum Qualifications

    • High School Diploma or GED equivalent
    • Must be 21 years of age or older per licensing requirements
    • 1-year experience (6 months if a current/former Upbring RTC employee), in a residential care facility in direct care, eldercare, group home, or working with individuals with mental health and/or behavioral health related issues
    • Must have valid TX driver license and auto insurance in order to be designated as an authorized driver
    • Knowledge of behavior modification and therapeutic settings
    • Strong communication skills, with demonstrated ability to write legibly in a concise and understandable manner
    • Strong time management skills with the ability to meet deadlines and complete tasks in a timely manner
    • Ability to work both in a team environment and independently
    • Ability to use good judgment, think and react rationally and calmly in difficult and stressful situations
    • Strong interpersonal skills with the ability to interact with a diverse staff and resident population
    • Proficient with basic computer skills, such as Microsoft Word, Excel, and Outlook


    Preferred Qualifications

    • Bachelor’s degree in Social Work, Social Services, Human Services, or closely related field
    • Over 1-year experience in residential care facility in direct care, eldercare, group home, or working with individuals with mental health and/or behavioral health related
    • Advanced knowledge of behavior modification and therapeutic settings
    • Ability to provide conflict resolution and de-escalation methods and techniques to ensure the well-being and safety of residents


    Physical Demands & Work Conditions

    • Requires working with a diverse population of youth with varying degrees of behaviors and trauma
    • Requires standing for long period of time
    • Lift, push, pull, move up to 125 lbs.


    The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.



    The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer.


    Equal Employment Opportunity/M/F/disability/protected veteran status


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