Upbring Careers

  • Support Specialist, DMST (3rd Shift)

    Job ID
    Regular Full-Time
    3rd Shift
    # of Openings Remaining
  • Overview

    The Support Specialist is responsible for supervising residents and maintaining a safe, supportive and therapeutic environment that meets the individualized care plan and personal development needs of the residents in accordance with Agency standards, state licensing standards and other federal, state and local regulatory requirements. The Support Specialist will follow a designated routine as assigned. 


    Essential Duties  

    • Provide direct supervision and observation of all residents while in their living space or common areas; know the whereabouts of all residents at all times during the shift
    • Interact, observe and supervise residents in accordance to their individualized treatment and behavior support plans
    • Set appropriate behavioral limits with residents in accordance to Agency policy and individualized treatment and behavior support plans
    • Work in a manner that seeks to prevent crisis situations; proactively intervene to manage or de-escalate crisis situations; apply verbal redirection when deemed appropriate
    • Complete assigned duties and paperwork, such as behavior sheets, observation notes, communication logs, shift reports personal restraint records, incident reports, etc. before the end of shift
    • Maintain awareness of resident behavior and utilize the proper intervention and appropriate consequence in accordance with Agency policy and the resident’s individual treatment and behavior support plans; accurately document the behavior and intervention using the designated forms
    • Provide residents with a full range of basic living skills, including, but not limited to bathing, feeding, cleaning, shopping and laundry
    • Clean, organize and maintain the residents’ living space to provide a safe and therapeutic environment
    • Ensure safety, security and sanitation standards are maintained in all work areas at all times
    • Accompany residents and participate in and manage resident behavior in group therapy sessions as needed
    • Teach, supervise and assist residents in achieving their daily goals
    • Converse with residents to reinforce positive behavior and promote social interaction and community inclusion
    • Accompany and/or transport residents to appointments, outings and activities using established safety protocol
    • Assist with the new resident orientation
    • Report and properly document all incidents in a timely manner (prior to the end of the shift)
    • Prepare and attend supervision, unit, team and facility meetings as required
    • Provide back-up services and assistance to other units/programs when needed
    • Complete required training hours per licensing standards
    • Apply Motivational interviewing techniques when working with youth
    • Other duties and special projects as assigned


    Working Relationships

    • Develop and maintain a positive working relationship with the program and clinical team, residents and volunteers to meet the needs of the residents and ensure the program goals and objectives are being met
    • Work closely with management, the program and clinical staff to ensure program operations, goals and objectives are being met and the residents are receiving the highest quality of services and support
    • Work as team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices.
    • Work within the Agency’s Code of Ethics and establish working relationships within the ethical boundaries established



    Minimum Qualifications

    • High School Diploma or GED equivalent
    • Must be 21 years of age or older per licensing requirements
    • Prior full-time working experience, preferably in a residential care facility in direct care, eldercare, group home, or working with individuals with mental health and/or behavioral health related issues
    • Strong communication skills, with demonstrated ability to write legibly in a concise and understandable manner
    • Strong time management skills with the ability to meet deadlines and complete tasks in a timely manner
    • Ability to work both in a team environment and independently
    • Ability to use good judgment, think and react rationally and calmly in difficult and stressful situations
    • Strong interpersonal skills with the ability to interact with a diverse staff and resident population


    Preferred Qualifications

    • Bachelor’s degree in Social Work, Social Services, Human Services, or closely related field
    • 6 months experience in residential care facility in direct care, eldercare, group home, or working with individuals with mental health and/or behavioral health related
    • Experience working with victims of human trafficking
    • Knowledge of behavior modification and therapeutic settings
    • Ability to provide conflict resolution and de-escalation methods and techniques to ensure the well-being and safety of residents
    • Proficient with basic computer skills, such as Microsoft Word, Excel, and Outlook


    Physical Demands & Work Conditions

    • Requires working with a diverse population of youth with varying degrees of behaviors and trauma
    • Requires standing for long period of time
    • Lift, push, pull, move up to 125 lbs.


    The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.



    The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer. Equal Employment Opportunity/M/F/disability/protected veteran status


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