Upbring Careers

  • Lead Support Specialist, DMST (3rd Shift)

    Job ID
    Regular Full-Time
    3rd Shift
    # of Openings Remaining
  • Overview

    The Lead Support Specialist is responsible for supervising residents and maintaining a safe, supportive, and therapeutic environment that meets the individualized care and personal development needs of the residents in accordance with Agency standards, state licensing standards, and other federal, state and local regulatory requirements. The Lead Support Specialist also oversees other direct care staff activities associated with the implementation and management of a therapeutic adolescent environment may assist with the creation and management of the designated shift routine for assigned area.  Assist in the coordination between the milieu and other disciplines.


    Essential Duties  

    • Oversee direct care staff assigned to shift in the execution of their assigned duties and adherence to administrative and programmatic policies and procedures as directed by Clinical Program Director. Report performance concerns and/or problems to Clinical Program Director
    • Ensure proper ratio coverage on shift and communicate any needs or issues immediately to Clinical Program Director
    • Maintain a safe, therapeutic environment though monitoring of dangerous situations and contraband including random search of resident’s living space
    • Ensure that precautions, restrictions and other safety interventions are being properly implemented during assigned shift
    • Coordinates and facilitates shift change for the on-coming direct care staff.
    • Ensure daily shift progress notes are entered into the medical record in a timely and professional manner by assigned direct care staff
    • Verify that all documentation is completed by assigned shift staff including, but not limited to progress notes, occurrence reports, communication logs, personal restraint records, precaution documentation, etc.
    • Ensure proper implementation of clinical interventions and strategies initiated by the treatment team and/or Clinical Program Director
    • Oversee and provide direct supervision and observation of all residents while in their living space or common areas; know the whereabouts of all residents at all times during the shift
    • Work closely with Clinical Program Director to ensure the individualized treatment and personal development plans are properly implemented, followed and managed as it relates to staff interaction with the residents, setting behavior limits and individual and group activities
    • Serve as a positive role model for residents and direct care staff by demonstrating professionalism and good judgment
    • Assist with passing medication to residents in accordance to their treatment plan and as prescribed by the clinical team
    • Maintain awareness of resident behavior and utilize the proper intervention and appropriate consequence in accordance with Agency policy and the resident’s individual treatment and behavior support plans; accurately document the behavior and intervention using the designated forms
    • Design, develop, coordinate and schedule daily group sessions; oversee the facilitation
    • Ensure safety, security and sanitation standards maintained in all work areas
    • Accompany residents and participate in group therapy sessions for residents as needed
    • Teach, supervise and assist residents in achieving their daily goals
    • Converse with residents to reinforce positive behavior and promote social interaction and community inclusion
    • Accompany and/or transport residents to appointments, outings and activities using established safety protocol
    • Take an active role in continuous quality improvement methods and efforts, including acting as an agent to execute positive and proactive change when deemed appropriate
    • Report and properly document all incidents in a timely manner (prior to the end of the shift)
    • Prepare and attend supervision, unit, team and facility meetings as required
    • Provide back-up services and assistance to other units/programs when needed
    • Immediately notify on-call therapist of any violations of safety code(s) by resident and/or other incidences that occur on or off facility
    • Immediately notify maintenance of any safety hazards that pertain to building or facility grounds; report any smell of gas, electrical outages and any alarms that are being triggered
    • Notify nurse of any injury a resident may have sustained or any allergic reaction to medication, food, etc., a resident may have and any restraint lasting longer than 60 minutes
    • Complete required training hours per licensing standards
    • Train new staff and maintain peer review documentation on unit
    • Conduct monthly check-ins with direct care staff
    • Report all campus violations, safety concerns or other urgent matters regarding residents and staff to program management
    • Other duties and special projects as assigned

    Working Relationships

    • Develop and maintain a positive working relationship with the program and clinical team, residents and volunteers to meet the needs of the residents and ensure the program goals and objectives are being met
    • Work closely with management, the program and clinical staff to ensure program operations, goals and objectives are being met and the residents are receiving the highest quality of services and support
    • Work as team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices.
    • Work within the Agency’s Code of Ethics and establish working relationships within the ethical boundaries established


    Minimum Qualifications

    • High School Diploma or GED equivalent
    • Must be 21 years of age or older per licensing requirements
    • 18 months of experience (9 months if a current/former Upbring RTC employee), in a residential care facility in direct care, eldercare, group home, or working with individuals with mental health and/or behavioral health related issues
    • Knowledge of behavior modification and therapeutic settings
    • Ability to provide conflict resolution and de-escalation methods and techniques to ensure the well-being and safety of residents
    • Strong communication skills, with demonstrated ability to write legibly in a concise and understandable manner
    • Strong time management skills with the ability to meet deadlines and complete tasks in a timely manner
    • Ability to work both in a team environment and independently
    • Ability to use good judgment, think and react rationally and calmly in difficult and stressful situations
    • Strong interpersonal skills with the ability to interact with a diverse staff and resident population
    • Proficient with basic computer skills, such as Microsoft Word, Excel, and Outlook


    Preferred Qualifications

    • Bachelor’s degree in Social Work, Social Services, Human Services, or closely related field
    • 2 years’ experience in residential care facility in direct care, eldercare, group home, or working with individuals with mental health and/or behavioral health related
    • Experience working with victims of human trafficking
    • Advanced knowledge of behavior modification and therapeutic settings


    Physical Demands & Work Conditions

    • Requires working with a diverse population of youth with varying degrees of behaviors and trauma
    • Requires standing for long period of time
    • Lift, push, pull, move up to 125 lbs.


    The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.



    The statements herein indicate the general nature and essential duties and responsibilities of work performed by an employee in this position. It is not intended to be an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities required to perform the job. Management may assign or reassign duties and responsibilities of the job and may request the employee to perform other duties and responsibilities not listed at his/her discretion. This job description is not a contract between the employee occupying the position and the employer. Upbring is an at-will employer. Equal Employment Opportunity/M/F/disability/protected veteran status


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