About Us

At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors, brave as the thousands of Texas Children and families we serve. We stand up for those who cannot speak for themselves. We are a family who values innovation, empathy, patience, understanding and trustworthiness.

About New Life Residential Treatment Center

Many of the girls arrive at New Life after experiencing severe abuse or neglect. These courageous young women are between the ages of 11-17, and they begin to grow and heal through in-depth clinical therapy, personal development activities and spiritual care in a safe setting.

Girls stay an average of six to eight months and begin to feel a restored sense of hope in their futures – thanks to the support of New Life’s staff and therapists specializing in Trauma-Informed Care. Often during the healing process, girls discover special interests and talents and begin to live a healthy lifestyle. Many girls are either reunited with biological family or connected with a loving foster family after living at New Life.

What You'll Do

The Case Manager Aide is responsible for providing administrative support to the medical department to ensure services are provided to the youth in a timely manner. Under direct supervision from the Clinical Director, the Case Manager Aide will act as a resource to the medical coordinator and act as a liaison between the referring agency, the community, professional services, and youth, agency standards, and licensing.

Our Upbring staff members are servant-leaders on the pursuit of breaking the cycle of child abuse and empowering others to do the same through example while embodying our core values: We are Warriors. We are Servants. We are Family.

We Are Warriors | We Set the Standards for Child Welfare

Work Standards 

• Aid case managers and support youth under supervision from the Clinical Director.
• Conduct needs assessment, obtain pertinent information, and establish program goals for youth
• Coordinate any identified needs for minor through community-based services
• Assisting with Service Plan (ISP) and assessments within appropriate time frames of youth placement under supervision from Clinical Director.
• Other duties and projects as assigned.

Communication  

• Assist with filing, closing, and with overall daily maintenance of records
• Assist Medical Coordinator in completing, updating, and maintaining records of all resident interactions, contacts, behavior issues, and resident progress; collect and compile relevant case history information; ensure all medical files include the required documentation and required forms; maintain medical files in accordance with Agency policies, licensing standards and other federal, state, and local regulatory requirements; ensure all case files are always audit ready
• Ensure the privacy of all resident information and case files; always comply with HIPPA/HIPAA guidelines

• Complete and submit all medical documentation and upload into Evolv within 48 hours.

We Are Servants| We Help Others

Teamwork

• Assist with the coordination of travel arrangements for youth needing medical care, psychiatric hospitalization, or other needs off campus.
• Assist as required in transporting minors to any required services
• Provide after-hour services during periods of high influx with medical or emergency needs.
• Work closely with clinical team to ensure and program services are effectively and efficiently supporting Agency objectives and program purpose
• Assist with safely transport of youth to and from scheduled activities and appointments using safety protocols; use safety protocol to enter and exit youth from the vehicle; assist youth with entering and exiting the vehicle, as needed

We Are Family | We Are Passionate & Compassionate

Building Relationships

• Develop and maintain positive working relationships with youth, community partners, services providers, professional service providers, management, and staff
• Work as team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices
• Actively participate in exhibiting cultural awareness and sensitivity when interacting with children, parent(s)/guardian(s), staff, and the community

Minimum Qualifications

• High School diploma or GED equivalent
• Experience in social work, counseling, psychology, or closely related field
• Experience working with children
• Must have valid TX driver license and auto insurance to be designated as an authorized driver
• Ability to establish rapport, trust, and boundaries with children, parents, and families
• Strong interpersonal skills with the ability to interact with diverse groups of people
• The ability to apply compassion and empathy, while dealing with stressful and difficult situations
• The ability to relate positively to young people with serious behavioral and emotional disturbances
• Strong and effective communication (verbal) skills with the ability to clearly communicate thoughts and provide instruction
• The ability to work independently and collaboratively within a group
• Strong organizational and time management skills with the ability to manage meet deadlines
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
• Must be willing to work evenings, Saturdays and Sundays as needed.

Preferred Qualifications

• Bilingual in English and Spanish (Based on service area and service population)
• 1 year of experience working with children
• Experience with the residential treatment, foster care, and juvenile system

Physical Demands & Work Conditions

• This position requires sitting and looking and using a computer for long periods of time
• Lift, push, pull, move up to 50 lbs.

The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.

Diversity. Equity. Inclusion. Belonging 

We are a diverse and inclusive organization that recognizes our strength is in the efforts of our selfless warriors. Honoring and recognizing the value and dignity of all individuals is the cornerstone of our agency. The more diverse the individuals, thought processes and lived experiences, the greater the opportunity is to combine unique perspectives to make a greater impact. Our trust, respect, and appreciation for one another is demonstrated through our communication, celebration of progress and relentless effort to be at our best to fulfill our mission to break the cycle of child abuse.

Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status.