At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant-leaders, we lead by example, working passionately to create a brighter future for those we serve. Every day, we strive to embody our core values:

• We are Warriors: Fierce, resilient, and courageous, we face challenges head-on with unwavering loyalty and passion.
• We are Servants: We dedicate ourselves to serving others, empowering those around us to thrive. 
• We are Family: We work together as a supportive, caring community, creating a sense of belonging and strength.

Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time.

What You'll Do As A Lead Trainer

The Lead Program Trainer facilitates a comprehensive training program for newly hired personnel, including program leadership, program staff, and foster parents in accordance with the Office of Refugee Resettlement (ORR) and agency policies and procedures and federal and state standards and requirements. The Lead Program Trainer will provide quality education, training, consistent instruction in the course material and promote a positive learning environment to meet learning objectives and program needs; thus update training materials according to current/revised policies, procedures and or information as required and approved by the Director of Training.  

All Upbring Children's Shelters employees must comply with ORR's vaccination mandate. 

All staff must be able to show proof of immunity to vaccine-preventable diseases transmitted by the respiratory route if working directly with unaccompanied children (UC). Medical and Religious exemptions may be requested after an offer of employment is accepted. 

We Are Warriors| We Set the Standards for Child Welfare

Lead Program Trainer Work Standards 

• Establish and implement a training strategy and goals for the site requirements
• Develop and continually update program training manuals and materials approved by the Director of Training
• Provides foster parents and families with information and resources to aid them in foster care placement or care of a UC such as licensing requirements
• Provide trainings to foster parents as needed to meet agency requirements, ORR policies and procedures and Minimum Standards for Child Placing agencies.
• Responsible for providing all required employees, foster parents and families with Emergency Behavior Intervention and CPR/First Aide Certification active and in compliance with federal and state training standards.
• Facilitate instructional training for new and existing employees on subjects/topics including but not limited to Crisis Intervention/Management, De-escalation, Safety and Emergency education, Behavior Management, Milieu Management, and other trainings required to meet licensing standards and funding requirements
• Attend staff meetings to provide updated training needs, reinforce previous training, or training debriefings
• Develop and facilitate ad hoc training when needed.
• Regularly monitor working environment is free of hazards; work with program staff to minimize risks
• Independently develop work, safety and other program related training material which can be reviewed approved and implemented with minimal revision.
• Work evenings, weekends and holidays as needed or requested by the Director of Training.
• Maintain employee training, certificates, documentation and acknowledgement of completed trainings: always maintain current employee training file in compliance with ORR, CARF and licensing requirements in order as indicated by the Director of Training.

Communication  

• Utilize Upbring’s training calendar including Aspire Learning Academy courses and required ORR courses that provides staff with numerous opportunities for development including evening and overnight shifts
• Maintain an accurate record of completed trainings through Aspire Learning Academy; complete certificates for completed training to retain in employee file and meet licensing requirements; provide timely documentation of training issues
• Track and communicate with staff who have outstanding trainings to complete to adhere to ORR requirements
• Attend monthly required Organizational Development (OD) Learning trainings.
• Maintain confidentiality in all areas of the shelter population and program operations

Fiscal Management

• Maintain training budget and ensure programmatic compliance

We Are Servants| We Help Others

Teamwork

• Assist People Operations (PO) team with new hire orientation and onboarding: provide follow up with new employees and management per an established touch point schedule (ie 30, 60, 90 days of hire). Will also work closely with People Operations and program management leaders to design and implement training programs aimed at increasing retention and lowering attrition/turnover.
• Participate in meetings as scheduled by the Director of Training, their assigned program Leadership Team, and or operations.
• Collaborating with other ORR shelters and or foster care programs and Organizational Development department provide new and updated training for shelter programs/foster care programs, community services and other stakeholders
• Develop and maintain strong working relationships and partnerships with program leadership, management, Director of Training, and staff to ensure UC needs and program goals and objectives are being met

We Are Family| We Are Passionate & Compassionate

Building Relationships

• Develop professional relationships with other program trainers, peers in the field and supporting agencies.
• Work as a team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices
• Actively participate in exhibiting cultural awareness and sensitivity when interacting with children, parent(s)/guardian(s), staff, and the community

Developing and Encouraging Others

• Supervise the Trainer and ensure trainings services are aligned with site needs. (As applicable).
• Coach and support staff to ensure the have the necessary tools and resources needed to optimize performance, ensure established program goals and achieve operational excellence.
• Communicate with direct report in periodic one-to-one meetings
• Organize and deliver regularly scheduled staff meetings to communicate, present, on-going and future updates of pertinent information, projects and initiatives.
• Work closely with management to interview, hire and on-board new employees who are strong cultural fits for Upbring
• Work in collaboration with leadership and the Organizational Development and Culture Team to arrange training when needed, coordinate and/or provide in-service training for staff development.
• Regularly review employee performance, including goals and progress to provide development feedback; use applicable agency development tools to facilitate growth and development in staff
• Draft and issue the 90 day and annual evaluations, along with supporting documentation, as per established procedures; work in collaboration with staff to set goals during evaluation periods.

Lead Program Trainer Minimum Qualifications

• Bachelor’s degree in training and development, Organizational Development, Social Work, Counseling, Psychology, or closely related field
• 1 year relevant training experience
• Bilingual (English and Spanish) – read, write and speak
• Strong working knowledge of the Analysis, Design, Development, Implementation (ADDIE) model
• Ability to motivate learners to take an active role in their learning
• Ability to use sound judgement and always maintain confidentiality.
• Ability to adapt training technique and adult learning theory to various groups, (different learning styles)
• Demonstrate ability to evaluate trainings effectiveness
• Demonstrate the ability to gather and analyze information and translate into empirical data (metrics, structured reporting, data driven analysis); ability to create scorecards and dashboards with relevant information to influence strategic planning, decision making and meet department and Upbring goals and objectives
• Strong time management and organizational skills with the ability to manage competing priorities and meet deadlines.
• Strong interpersonal and people skills with the ability to work independently within a team environment and with a diverse group of people.
• Strong verbal and written communication skills with the ability to positively convey a message
• Proficient with Microsoft Word, Excel and Outlook

Lead Trainer Preferred Qualifications

• Master’s degree in Instructional Design, Training and Development, Organizational Development or Social Work
• 2 years training experience
• 1 year of management experience
• Previous ORR Shelter Experience Highly Preferred

Perks at Upbring

• Competitive PTO & paid holidays 
• Health, dental, vision insurance & more! 
• 403(b) Plan
• Employee Assistance Program
• 24/7 access to telemedicine and counseling services 
• Discounted Gym Memberships 

Physical Demands & Work Conditions

• This position requires sitting and using a computer for long periods of time
• Position works in a child facility and has constant exposure to children
• Position requires frequent standing, walking and time in units/cottages which are areas where children reside
• Lift, push, pull, move up to 25

The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.

Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status.