At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant-leaders, we lead by example, working passionately to create a brighter future for those we serve.  Every day, we strive to embody our core values:

• We are Warriors: Fierce, resilient, and courageous, we face challenges head-on with unwavering loyalty and passion.
• We are Servants: We dedicate ourselves to serving others, empowering those around us to thrive.
• We are Family: We work together as a supportive, caring community, creating a sense of belonging and strength.

Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time.

What You'll Do

The Director of Emergency Assistance is responsible for the oversight, day-to-day operations, creation,implementation, and management of a comprehensive emergency management program that provides residents with quality social services, such as case management, utility assistance, rental assistance, and access to food and clothing in accordance with licensing standards, agency policies, and other federal, state, and local regulatory requirements and standards. The Director cultivates key community partnerships with governmental, nonprofit, faith-based and philanthropic organizations to further expand and enhance our ability to deliver emergency assistance.

• Research, identify, and implement program services that provide residents with emergency assistance in response to and in the aftermath of an emergency
• Ensure programs are on track to achieve goals and objectives by providing program oversight and conducting and reporting program progress and evaluation in the areas of rental assistance, utility assistance, food vouchers, and other forms of emergency assistance as deemed appropriate
• Inventory program assets, such as staffing, equipment, supplies, training, policies and procedures, and communication and recovery plans to ensure proper access and availability in the case of an increase in program needs
• Make recommendations on systems, vendors, supplies, equipment based upon research, analyzing program outcomes and needs, and best practices
• Keep abreast of programmatic trends and resident needs and propose changes in current program activities and services
• Develop and manage a volunteer workforce to provide program and referral services
• Coordinate and manage data collection for all programs and services for monthly, quarterly, and annual reporting needs
• Review, complete, and submit accurate files, records, forms, and statistics (data and information) in accordance with agency policy, licensing standards, and funding requirements
• Develop and manage department budget to ensure operational costs and deliverables are consistent with fiscal philosophy of the agency
• Work with cross-functional teams to complete grant proposals, renewals, and new contracts, and serve as a key lead contact with all contracting entities and philanthropic partner
• Assist staff with intake, eligibility, counseling, and assessment for residents seeking program or referral services
• Assist staff with planning, coordinating, and participating in home visits
• Work in partnership and collaboration with leadership, and the interdisciplinary team to ensure programs and services support individual resident goals and program standards
• Cultivate partnerships with governmental, nonprofit, faith-based and philanthropic organizations to expand or enhance program services and available resources, as well as relationships with key individual donors
• Build and maintain cooperative working relationships and alliances with community agencies, service providers, and service professionals to ensure resident programs and services are of the highest quality
• Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance, ensure established program goals, and achieve operational excellence.
• Communicate with direct reports in periodic one-on-one meetings
• Organize and deliver regularly scheduled staff meetings to communicate present, on-going, and future updates of pertinent information, projects, and initiatives
• Work closely with management team to interview, hire, and onboard new employees who are strong cultural fits for Upbring
• Work in collaboration with leadership and the People and Culture Team to arrange training; when needed, coordinate and/or provide in-service training for staff development
• Regularly review employee performance, including goals and progress, to provide developmental feedback: use applicable agency development tools to facilitate growth and development in staff
• Draft and issue the 90-day and annual evaluations, along with supporting documentation, as per established procedures; work in collaboration with staff to set goals during evaluation periods

Minimum Qualifications

• Bachelor’s degree in Public Health, Social Work, Public Administration, or closely related field
• Three (3) years’ emergency or program management experience
• One (1) year supervisory experience
• Strong leadership and management skills with the ability to engage and empower staff and promote a positive working environment
• Strong interpersonal skills with the ability to effectively communicate with diverse groups of people
• Strong organizational and time management skills, with the ability to manage multiple tasks, projects,and requests simultaneously
• Ability to work with multiple programs with different requirements simultaneously including making consistently sound operational decisions
• Proficient with Microsoft Office Suite (Word, Excel, and Outlook)

Preferred Qualifications

• Master’s degree in Public Health, Social Work, Public Administration, or closely related field
• Five (5) years’ emergency or program management experience
• Two (2) years’ supervisory/management experience
• Experience working with volunteers

Travel

• This position may be required to travel up to 5%

Perks at Upbring 

• Competitive PTO & paid holidays  
• Health, dental, vision insurance & more!  
• 403(b) Plan 
• Employee Assistance Program 
• Discounted Gym Memberships 

Physical Demands & Work Conditions

• This position requires sitting and looking and using a computer for long periods of time
• Position can require visits to a child facility and may have exposure to children
• Position requires frequent standing, walking and occasional travel that requires hours of mobility
• Lift, push, pull, move up to 50 lbs.

The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.

Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.