At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant-leaders, we lead by example, working passionately to create a brighter future for those we serve.  Every day, we strive to embody our core values:

• We are Warriors: Fierce, resilient, and courageous, we face challenges head-on with unwavering loyalty and passion.
• We are Servants: We dedicate ourselves to serving others, empowering those around us to thrive.
• We are Family: We work together as a supportive, caring community, creating a sense of belonging and strength.

Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time.

Your Mission in Action

The Lead Program Trainer is responsible for developing, coordinating, facilitating, and evaluating the training programmatic needs to ensure compliance with federal policies, state licensing standards, CARF accreditation policies, and all applicable regulations. This role leads the delivery of new employee pre-service orientation, annual mandatory training, and supplemental training programs for employees, contractors, volunteers, and foster parents. Additionally, the Lead Program Trainer provides instruction on a range of training topics while supporting the Director of Training to implement a comprehensive training plan that aligns with federal requirements and state licensing regulations. This role fosters a culture of continuous learning and professional development while ensuring high-quality training standards.

• Facilitate instructional training for new and existing employees, contractors, and volunteers and provide constructive guidance on topics including, but not limited to, Crisis Intervention/Management, De-escalation, Safety and Emergency Education, Behavior Management, Milieu Management, CPR, and First Aid ensuring compliance with federal, state, and accreditation standards and regulations
• Maintain a training matrix system and documentation, ensuring all employee, contractor, volunteer, foster parent families, and other required child caregiver training records are current and in compliance with federal, state, and accreditation requirements
• Assess employee skill sets and knowledge through observations and training sessions; assist with developing and communicating training action plans to enhance skills and knowledge, address identified deficiencies, and follow action plans as needed or required
• Generate and communicate training reports, track pending training completion, and coordinate training schedules to ensure program-wide compliance with all training requirements
• Meet regularly with the Director of Training and Program Management to provide weekly updates on training needs, schedules, and compliance matters
• Maintain a professional and positive attitude, demonstrating teamwork and professionalism in interactions and collaborating with personnel, persons served, and external partners, reflecting the Agency’s values and mission
• Travel to assigned programs (to assist with training) as necessary and/or required 
• Coach and support staff to ensure they have the necessary tools and resources needed to optimize performance, ensure established program goals, and achieve operational excellence.
• Communicate with direct reports in periodic one-on-one meetings
• Organize and deliver regularly scheduled staff meetings to communicate present, on-going, and future updates of pertinent information, projects, and initiatives
• Work closely with management team to interview, hire, and onboard new employees who are strong cultural fits for Upbring
• Work in collaboration with leadership and the People and Culture Team to arrange training; when needed, coordinate and/or provide in-service training for staff development
• Regularly review employee performance, including goals and progress, to provide developmental feedback: use applicable agency development tools to facilitate growth and development in staff
• Draft and issue the 90-day and annual evaluations, along with supporting documentation, as per established procedures; work in collaboration with staff to set goals during evaluation periods 

Minimum Qualifications

• Bachelor’s degree in Training and Development, Child Care Education, Organizational Development, Social Work, Counseling, Psychology, or a closely related field
• Bilingual in Spanish and English (Based on service population and service area) 
• Minimum of Two (2) years of relevant training experience, including facilitation, staff development, and/or instructional design
• One (1) year of management or supervisory experience 
• Current CPR/First Aide and Emergency Behavioral Intervention technique certification/credentials as a Program Trainer, or ability to obtain within 90 days of employment
• Excellent verbal communication and presentation skills, with the ability to effectively convey information clearly and professionally and motivate learners to take an active role in their learning and development 
• Proficient with Microsoft Word, Excel PowerPoint, and Outlook 
• Bilingual in Spanish and English (Based on service population and service area) 

Preferred Qualifications

• Master’s degree in Training and Development, Child Care Education, Organizational Development, Social Work, Counseling, Psychology or a closely related field
• Three (3) or more years of relevant training experience, including facilitation, staff development, and/or instructional design
• Previous ORR Shelter or ORR Foster Program experience is highly preferred  
• Proficient in managing a Learning Management System  

Travel

• This position may be required to travel up to 20%
• May require occasional travel for training sessions, professional development, or organizational meetings

Perks at Upbring 

• Competitive PTO & paid holidays 
• Health, dental, vision insurance & more  
• 403(b) Plan
• Employee Assistance Program 
• Discounted Gym Memberships  

• This position requires sitting and looking and using a computer for long periods of time 
• Position works in a child facility and has constant exposure to children 
• Position requires frequent standing, walking and time in units/cottages which are areas where children reside 
• Lift, push, pull, move up to 25 lbs.  

Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.